Hammerhead Account email

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Paul Shepherd

• August 24, 2025 13:21
• Edited

Hi, on my new Karoo 3 device in Settings > Personal when I choose Hammerhead Account I see "Email: NA". Where can I set this right? That might be helpful in case of losing the device.

Also in my companion app when in Details of connected Karoo under Identity I see:

"NA

Logged in with"

I must say originally when I got the device I did authenticate with Sram account. I did set my name and other credentials both on Sram and Hammerhead accounts after connecting to Karoo but that did not give any effect. How do I update this?

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  Rafael Castro

  • August 30, 2025 17:49

  A mí me pasa lo mismo

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  Bhagyashree

  • September 01, 2025 07:36

  Hi Paul, as I can see, Aiswarya is assisting you and has been waiting for a response from your end. Please reply to the email whenever you have time.

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  Paul Shepherd

  • September 01, 2025 20:12

  @Bhagyashree yes, Aiswarya did assist me. I was informed that this is a known problem and will be resolved in next update. Unfortunately temporary solution did not work for me as logging in with Hammerhead account did not re-fetch my data only made me lose profiles in the device (restored default) :/ Also I'm not a fan of that kind of copy-paste communication, repeated answers and ulta nice support which has a bot like feel, sorry. I have a past experience of wahoo support that opened tickets, promised a lot then the tickets were unresolved or closed with time.

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