Karoo 2 - USB C cable stuck

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David Aitchison

• June 26, 2021 09:14

I plugged my K2 in to charge last night, and today the USB C cable is absolutely stuck fast in the plug.  There is no way to move it in the plug at all - not even the slightest wriggle.  Even with substantial force I can't pull the cable back out of the plug.

Has anyone else had this problem?  And does anyone have any tips on how I might get the cable out?

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  Akhil

  • June 26, 2021 11:17

  Hey David,

  Sorry to hear about your Karoo!  I do see that you have submitted a request with us, One of our team members will be responding to you shortly with follow-up questions & a solution! we would like you to share a few more images of the charging port & the cable and would advise you not to charge the unit until further notice! :)

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  David Aitchison

  • June 26, 2021 11:28

  Thanks Akhil. I'll look out for the update.

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