Distance to Destination and Average Speed disappear during ride

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Sander Van de Moortel

• June 30, 2021 08:30

During a longish (4h+) ride with a route on, any data panels concerning distance to destination, average speed, time to destination etc will go black. This has happened a few times now on multiple software iterations (not tested yet with the most recent from 30 June 2021). The route still shows and navigation still works so I'm not sure why these screens go black.

Sometimes they come back intermittently after having gone black, but mostly they don't.

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  Hari Krishnan

  • June 30, 2021 18:05

  Sorry to hear about the trouble caused to you. We would like to investigate the issue to understand the root cause and we want to get this issue resolved for you. I have created a support ticket requesting the FIT file of the affected Rides for analysis. I request you follow up on the ticket with the FIT files.

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