Address in Hammerhead Account being overridden with wrong data

I recently noticed that my home address - set in my Hammerhead Account - is being overridden with incorrect data.

I live in the UK, and the address field is failing to accept a full UK postcode. Instead it's only showing the first half of the postcode.

For example, SO50 instead of SO50 NXX.

Furthermore, when I attempt to update it in the Dashboard using your inbuilt address lookup facility (by starting to type my address), my address has the wrong postcode associated with it. The postcode your system is suggesting is actually on the opposite side of the road to where I live.

How am I supposed to correct this, please?

Marco Fraatz

July 09, 2021 06:20

I do have a similar problem. My house number is not accepted, a different one is used instead and now I live a few hundred meters up the road. Not that big problem but it looks strange to always find the home spot on a wrong position.

Akhil

July 09, 2021 13:32

Hey All,

Thank you for posting, As the Karoo and the dashboard are based on OSM cycling data, there would be a minor accuracy difference as compared to the location on google maps. Nevertheless, I have shared this further with my team for them to take note :)

Address in Hammerhead Account being overridden with wrong data

Comments

Didn't find what you were looking for?