Getting latest firmware for Karoo 2?

Answered

Follow

Claude Biron

• July 30, 2021 15:35
• Edited

UPDATE: Fixed with a hard reset. Started to download after loging in again!

Anyone know how long before the just released firmware for Karoo 2 will be available for download. I just tried and it's not available yet.

Anyone from Vancouver, Canada got it yet?  Fixes a number of good things.

 

0

• 

  Martin Bednarik

  • July 29, 2021 20:19

  might be regional restriction....I updated mine at 18:00 GMT

  1

  Comment actions Permalink
• 

  Bob Lyle

  • July 29, 2021 21:15

  I'm near Toronto and today's release downloaded and installed 2 hours ago.....

  1

  Comment actions Permalink
• 

  Claude Biron

  • July 29, 2021 21:51
  • Edited

  Maybe I have to wait another hour West Coast time??

  

  0

  Comment actions Permalink
• 

  Bob Lyle

  • July 29, 2021 22:21
  • Edited

  I'm not an expert on Hammerhead's update protocol but I just powered my K2 back on then I immediately went to the system update page. It shows the "Last checked" as today at the exact time I powered it back on moments ago. I then hit CHECK FOR UPDATE one minute later and it returned Up to Date and the time of the check updated too. Are you sure you have an internet connection and your account information is entered properly? I'd try the reset function if it's confirmed your internet access is good and your HH account is alive and working.

  0

  Comment actions Permalink
• 

  Claude Biron

  • July 30, 2021 00:35
  • Edited

  My home WiFi is fibre optic 150+ mbps. 

  Just did CHECK FOR UPDATE. New time 5:21pm from 5:20pm.BTW The system is NOT up to date. This is the previous firmware.
  
  

  0

  Comment actions Permalink
• 

  Bob Lyle

  • July 30, 2021 00:32
  • Edited

  Is your HH dashboard connecting to the web site ok from whatever device you're using to use it? The "Last checked: Never" is strangely suspicious whether there's an update available or not. Did you try the K2 reset function by chance? As I said in my last post, my K2 shows "Last checked" with the current date and time at power-on, or later if I manually check, not NEVER. To me that screams the K2 is not connecting to the update link at HH. (Assuming they don't have a "Failed" status to display I mean...)

  0

  Comment actions Permalink
• 

  Ali

  • July 30, 2021 04:18

  Claude - could you try it on another network? or forget this network and join again...

  -1

  Comment actions Permalink
• 

  Claude Biron

  • July 30, 2021 15:09
  • Edited

  From my WifI, where I'm typing this, I started a ride and stopped it.  It then showed up instantly on the Dashboard!? As of this morning, the new update is STILL not showing up on the K2.  If I do the K2 reset function, what will I lose and have to re-build on the K2??

  I also stopped WiFi and reconnected with NO change,

  0

  Comment actions Permalink
• 

  Ali

  • July 30, 2021 15:22

  The Wireless network and firewall can block the update. We have seen such issues in the past and usually works by loosening your wifi security temporarily. By reset, you only need to pair back the Sensors, all your rides, routes, profiles and certain settings will be restored. Check this article for detail: https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  0

  Comment actions Permalink
• 

  Claude Biron

  • July 30, 2021 15:36

  Thanks Ali and Bob L. Did a hard reset and the K2 started to download the update after losing in again!  Strange.

  0

  Comment actions Permalink
• 

  Bob Lyle

  • July 30, 2021 15:50

  You're very welcome Claude!

  0

  Comment actions Permalink

Please sign in to leave a comment.