Latest Firmware and still issues

Follow

Simon Pemberton

• July 30, 2021 10:02

Updates last night and still have issues with Di2, paired fine but does not pick up for about 2 mins of button presses etc, i did a comparison with my Roam, as soon as I started up the Roam it found the Di2 straight away, there is definitely an issue with K2 and its ability to see components, it might be specific to an issue with my unit but I am seriously thinking about switching back to the Roam.

0

• 

  Simon Pemberton

  • July 30, 2021 14:31

  Meant to add that the Roam holds onto the connection whilst the K2 does not, forever 'searching' 

  0

  Comment actions Permalink
• 

  Gerard van Rijn

  • July 30, 2021 21:27
  • Edited

  1) remove and re-add Di2

  if issue still exist....

  2) Performing a Hard Reset
  https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  -1

  Comment actions Permalink
• 

  Claude Biron

  • July 30, 2021 21:27

  No problem with SRAM  AXS instant.

  0

  Comment actions Permalink
• 

  Simon Pemberton

  • July 31, 2021 09:58

  Thanks both, did the obvious before I posted, still does not hold on to the connection. Tbh performing a hard reset after every FW update is not an option for me, the thing should just work and it doesn't.

  1

  Comment actions Permalink
• 

  Gerard van Rijn

  • July 31, 2021 10:25

  Strange - I'm a Di2 user too - without any issue... Summit a request at HH support: https://support.hammerhead.io/hc/en-us/requests/new

  0

  Comment actions Permalink
• 

  Simon Pemberton

  • July 31, 2021 10:30

  Where is your Di2 transmitter located btw? Mine is at the top of a Venge seat post with clear line of site to Karoo.

  The Wahoo has no issues with Di2 or any other sensor, very frustrating, thanks for your response.

  0

  Comment actions Permalink
• 

  Gerard van Rijn

  • July 31, 2021 10:39

  Inside handlebar end - but that should not be the case.

  0

  Comment actions Permalink
• 

  Gareth Williams

  • July 31, 2021 11:39

  No issues for me either. My sensor located I side top of down-tube. I used to have the occasional issue with my Elemnt Bolt not picking it up, and generally found there to be a lag in recognising the sensor and registering gear changes. But the K2 seems better all round - for me, for now!

  0

  Comment actions Permalink
• 

  Simon Pemberton

  • July 31, 2021 17:54

  Ok, so I did the whole process again, factory reset, lost all my side loaded apps, re-paired everything, starting with the Di2, found it at first attempt.

  I thought that had cured it but as soon as the connection drops (either Di2 sleeping or K2 purposefully dropping it due to inactivity) uoon waking the Di2 up again it doesn't find it, you have to go into sensors and search again.

  Wahoo Roam powered up and connected first time and did not drop.

  Has to be an issue with my unit or K2 as a whole, will be returning it I think, not the greatest experience tbh, has lots of promise but not stable enough for me.

  0

  Comment actions Permalink

Please sign in to leave a comment.