Ride not uploading to dashboard or Strava - concerned about reset

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Michelle Lee

• October 05, 2021 17:07

Hello I am prepared to reset my Karoo 2 in order to get my ride to upload particularly as it appears it’s gone mad on the routing and elevation. However, I don’t want to lose my ride (because it’s not yet on hammerhead dashboard). Can you confirm a factory reset will not delete the file if it’s not already on my dashboard? Thanks.

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  Steve

  • October 06, 2021 07:33

  Factory reset WILL delete the ride. Suggest you don't do that until you've attempted to upload again or retrieve the .fit file from the device by following these instructions:

  Mac: https://support.hammerhead.io/hc/en-us/articles/360007012873-Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-Mac

  PC: https://support.hammerhead.io/hc/en-us/articles/360005925374--Downloading-a-FIT-file-from-the-Karoo-or-Karoo-2-on-your-PC

  Maybe the first thing to do is to figure out why your ride is not uploading to the Dashboard? Check wi-fi is working correctly and your K2 has an IP address, check you are signed-in to your HH account, open the ride in the Rides app and try uploading it again from there.

   

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  Steve

  • October 06, 2021 07:39

  When this has happened before, the user had set-up a MAC address filter on their router which would prevent the K2 from communicating with the internet.

  Also worth seeing if you can get your K2 to connect via a hotspot on your phone. If that works, then that suggests an issue with your wireless network.

   

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