Transferring route from dashboard to Karoo 2

Answered

Follow

Richard Goorney

• December 27, 2021 12:52

Hi, I've just obtained my Karoo 2 and I can't figure out this problem: I have routes lined up in https://dashboard.hammerhead.io/routes but they're not showing on the Karoo 2 itself. How can I transfer them?

0

• 

  Hari Krishnan

  • December 27, 2021 13:09

  Hey Richard, Normally, the sync between Karoo 2 and the Dashboard is automatic and instantaneous with an active internet connection. From the picture you shared, I can see that your Karoo 2 is connected to a Wi-Fi network and I assume the internet connection is also active on the unit.

  It may be that you are not logged into the Hammerhead account on your unit under the "Settings<Hammerhead account". If this is the case, could you login to the Hammerhead account on your Karoo 2 and check if the Routes are syncing or not?

  0

  Comment actions Permalink
• 

  Richard Goorney

  • December 27, 2021 13:25

  Thanks, Hari for your help. So I've now logged into the account and I now seem to have the routes in the background (picture 1) but I'm unable to Download Map (picture 2). It just keep having the spinning symbol?

  

  

  0

  Comment actions Permalink
• 

  Richard Goorney

  • December 27, 2021 13:35

  I think I've now worked this out!!!

  0

  Comment actions Permalink
• 

  Hari Krishnan

  • December 27, 2021 14:48

  @Richard: Glad to hear that you were able to make it work. The spinner corresponding to the Offline map region indicates that it is downloading or processing the information in the backend, before making it available for use.

  0

  Comment actions Permalink

Please sign in to leave a comment.