After NEW update my Karoo 2 has had issues, now won't start...please help

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John Malanca

• February 11, 2022 17:37
• Edited

Hi,

Every since recent update that I uploaded, not today's update (02.10.22), my Karoo 2 has been having charging issues, battery life drains extra fast.  Today it wouldn't start.  Blank screen...Tried factory reset, nothing.

Went for a ride and kept it plugged in while out, still nothing.

(It is not the charging cable.)

My device is in excellent condition, no drops, no water.

Any help or troubleshooting advice? 

Do you guys have a call in customer service phone number?

Thanks!

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  Hari Krishnan

  • February 11, 2022 17:55

  @John: We are really sorry to hear about this experience. We have received your ticket and I will be responding to it soon. We will make sure that we will come up with a solution to this problem. 

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  Harm Jan Tulp

  • February 13, 2022 12:27

  I experience same-nature troubles. After arriving home, I managed to save my ride. Subsequently, the Karoo 2 spontaneously shut down. It continues to do so, upon starting up

  Kind regards,
  Harm Jan

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