Lost log due to reset midride

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Kasper Bech-Zimmermann Kristensen

• March 17, 2022 12:02

Hey community. 

 

I did a ride this morning, and halfway in it restarted by it self. I did a "ride resume" when i started up again and i thought everything was golden. 

then when i finished the ride and saved it, it said it was uploaded to strava etc. but there are none rides uploaded. not even to the Hammerhead dashboard. i tried to look through the files on my computer in developermode, but there are no rides since the 13/3-2022. even though on my device i can see a ride from the 16/3. in the TEMP folder, there are no files either.

 

Is there a hidden folder where it might save fit files? You know, my ride didn't happen unless it is on strava :O 

2

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  Ali

  • March 17, 2022 12:22

  Hi Kasper,

  I have created a ticket with the support, to troubleshoot the issue with you. Could you please share the device SN? It's printed on the back of the unit, and can be found under the Settings > Status

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  Kasper Bech-Zimmermann Kristensen

  • March 17, 2022 12:27

  Hey Ali. 

   

  My SN is Karoo20ALA121804865

  
  Thanks. 

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  Damon Murphy

  • March 19, 2022 17:28
  • Edited

  Mine just did the same exact thing, 30 mile into a ride. Should I make my own thread or can you open a ticket for me too?

  S/N is KAROO20ALA102510055

  Build Number: 1.279.1168.12

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  Justin Dubrow

  • March 21, 2022 14:38

  Similar issue - created a thread yesterday 

  https://support.hammerhead.io/hc/en-us/community/posts/4821537035419-Karoo-2-crashed-mid-ride

   

  Hammerhead logo just before end of my ride.  Had to restart the Karoo and lost my entire ride data

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