Another user lost ride mid ride

Answered

Follow

Damon Murphy

• March 23, 2022 14:48

I added this information to another persons thread but got no reply and can see 3 other users who have recently lost a ride whilst riding so I would like confirmation a ticket has been raised for my issue too. I was 30 miles into a 34 mile ride, very comfortable weather (17 degrees) and battery was over 70% still. Pressing no buttons, the K2 just rebooted itself. I first noticed the Hammerhead logo appear, then the full start up sequence. The whole thing was restarted with no continuation of my ride being recorded. Fortunately I had a backup with my Garmin watch, but I really need more confidence with my bike computer than I have currently. S/N is KAROO20ALA102510055 Build Number: 1.279.1168.12

3

• 

  Ali

  • March 29, 2022 08:04

  Hi Damon, we have seen this happen to a few other users as well. I have created a ticket on your behalf to continue the troubleshooting within our support system so we can replace the device if needed. Please get back to us on the ticket 92682

  0

  Comment actions Permalink
• 

  Niels Frydenholm

  • April 16, 2022 18:55

  I posted about a similar issue in this thread https://support.hammerhead.io/hc/en-us/community/posts/4973353144987/comments/5416339505691 and can totally relate that I lost a good deal of confidence with the Karoo 2 with an incident like this.

  My Build number (which I forgot to add in my other comment) is 1.285.1188.12

  0

  Comment actions Permalink

Please sign in to leave a comment.