GPS signal lost on 1.658.2535.20 , Last Update is absolutely terrible

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ionut
The latest update is absolutely terrible. The device lost its GPS connection and stopped recording. Out of a 3-hour-and-15-minute, 70 km ride, it only recorded 1 hour and 25 km. Please, I strongly urge you to stop releasing updates that haven’t been properly tested. You have turned what was once a very good device into a complete joke with these updates. The device is getting slower and slower, battery life is starting to deteriorate, and, when you need it most, you end up with it not working at all or freezing, as happened to me today. This is extremely frustrating and completely unacceptable for a device that is supposed to be reliable for recording your rides.
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    Jakub Dominik

    I also ran into a problem after today's update. Admittedly, I only noticed it on a short drive and thought it was just a temporary glitch, but seeing that others are experiencing the same issue makes me even more concerned about the situation. I hope the problem gets resolved immediately—surely we won't have to wait two weeks for a fix?

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    Simon Lockwood

    Same problem with me, immediately after the FW from Thursday:

    https://support.hammerhead.io/hc/en-us/community/posts/56631722377499-HX-DataSynch-Alert-after-FW-update-THEN-GPS-trouble

    Reported it to HH support on friday but no answer as yet, Maybe they had suddenly got themselves very busy!

    Simon

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    CestniKolesar

    Same problem with me. Karoo 3 lost gps signal 10km before home and didn't reconnect back. Never happened before.

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    William Adamsen

    Same (or similar) issue. Karoo reported it couldn't acquire a GPS signal and stopped routing and recording. Terrible update.  

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    Erwin M.

    Today i had the message "acquiring GPS" during a ride. The map freezes but the speed and distance still did work.
    After a while the speed and distance stopped working. I reboot the device and on startup it asked for resume the ride.
    This works for 5 minutes. Then i got the same issue. I never had a problem before. Something must be wrong with the last update.

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    Andreas Otten

    Got the same seems to happen after +- 20 min, or when you switch screen. or if you stop for a sec. quite annoying :) 

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    Konrad

    Wgrałem nowy soft na 80 km 3 razy zawiesił się gps. pomaga tylko restart licznika, to jakas kpina. 

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    Pierre Durant

    this fix don't work at all... karoo rebooted this morning.... after 9km.... GPS deconnexion........ shame

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    William Adamsen

    Followed the protocol to correct ... but issue again happened twice on a ride. I gave up and simply used Strava on the Apple watch to record. Hoping Hammerhead is able to isolate issue and provide an update.

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    Martin Bednarik

    Happened to me today. Luckily I was following a route so I saw "Acquiring GPS" at the top of the map. The fix for me was simply stop recording, save the ride, reboot device, start new ride. It's annoying ofc, but in the end, I'm glad this is just a software bug and not hardware issue.

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    Simon Lockwood

    HH are using this thread to update us: https://support.hammerhead.io/hc/en-us/community/posts/56801815634715-Known-Issue-Karoo-No-GPS-Acquiring-GPS?brand_id=7107228

     

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    Gerard van Rijn
    • Edited

    Indeed HH wrote: Thanks for your patience as we worked to resolve this issue.

    A new update (1.661.2545) has just been released. ( Go to: Settings > System Update ) This fix is similar to a normal software update and will need to be downloaded and installed to apply it.

    This should resolve the issue, but please let us know if you encounter unexpected behavior after the update.

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