Update Download failed
Answered
I can never update my Karoo 2 over my home wifi for some reason. I have Netgear Orbi 750 router where my wifi is broadcasted out over 2.4ghz & 5ghz. Right now my K2 is connected to my wifi, signal strength is excellent, frequency is 5 GHZ, Security is WPA2 PSK. However, when I try to download the most recent update K2 says update failed. My home wifi has no other issues that I am aware of. The K2 just has an issue downloading the update for some reason.
Is there a log I can pull for you guys to see why? Maybe it has something to do with using the 5ghz wifi range? It definitely detects there's and update & it does connect to my wifi but something is blocked. No other issues I have with any other devices on my network.
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The Orbi router is definitely blocking the download. I try from my phone hotspot and it works fine. I know I am probably the only one having this issue due to having this specific Orbi 750 router, but thought I'd post to see if I could get some additional logging somehow. For example, what is the URL in which it tries to access the download? I can then do some additional testing.
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Figured out how to pull some logs. Not sure if they are helpful but thought I'd include them here. Yes, I have a work around but it's bugging me that this is the only device that has an issue on my wifi.
2022-05-21 11:22:22,026 [Binder:2605_5] INFO - {"source":"OTA_UPDATE_SERVICE","flow":"OTA_UPDATE","errorCode":"OTA_DOWNLOAD_FAILED","stackTrace":"Network not connected","startTime":"2022-05-21T11:22:21.923-0400","meta":{},"build":"user","commitHash":"4.105.0-cc329c32ba","deviceId":"KAROO20ALA121803977","endTime":"-1","hardwareType":"k2","id":"5ffcc2c3-c8d5-429b-84c1-0ef7e0d4219e","romVersion":"1.292.1211.12","type":"errorEventLog"}
2022-05-21 11:22:22,031 [Binder:2605_8] WARN - UpdaterService: Error happened, state:UPDATE_AVAILABLE, error: 208
2022-05-21 11:22:22,034 [Binder:2605_8] ERROR - OTA Update Flow: Received error message from update stream ErrorMessage(msg=208)
2022-05-21 11:22:22,038 [Binder:2605_8] INFO - UpdaterService: Rebuilding state, New state: UPDATE_AVAILABLE
2022-05-21 11:22:22,046 [Binder:2605_5] INFO - UpdaterService: Starting auto download in 2048 seconds05-21 11:22:20.424 716 2194 E ActivityTrigger: activityStartTrigger: not whiteListedio.hammerhead.updater/io.hammerhead.updater.ui.downloadUpdate.DownloadUpdateActivity/13759112
05-21 11:22:20.426 716 2194 E ActivityTrigger: activityResumeTrigger: not whiteListedio.hammerhead.updater/io.hammerhead.updater.ui.downloadUpdate.DownloadUpdateActivity/13759112
05-21 11:22:20.444 716 2194 E ActivityTrigger: activityResumeTrigger: not whiteListedio.hammerhead.updater/io.hammerhead.updater.ui.downloadUpdate.DownloadUpdateActivity/13759112
05-21 11:22:20.799 716 1033 E ANDR-PERF-JNI: Iop tryGetService failed -
I have not. I still cannot update my Karoo on my home wifi using my Orbi router. It is the only device that has this issue. It connects to my wifi with no issue and can detect updates, sync my starred strava segments and sunc routes from the HH dashboard but cannot download updates. It's so annoying.
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Yes, nothing is being blocked/blacklisted. I've even reset my router to default settings and the problem persists. I understand this issue might not be entirely on HH as Netgear/Orbi might be also be at fault here but it's odd that this is the only device that has this issue on my wifi network.
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