Karoo 2 Live Tracking no longer working

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John Aydelotte

• June 09, 2022 01:48

I used Live Tracking on my summer bike tour last year - it worked well and my wife could always find me.

I'm getting ready to leave for a new tour, and the Live Tracking is doing weird stuff. I tried to turn it off and back on on the Karoo 2, but it won't turn off.  I can toggle the switch, but then when I come back to the screen, it's back on. 

Also the code isn't changing when I turn it off/on (possibly because it really isn't turning off). No email is being generated either.

Lastly, when trying to see my location, it's current time, but several miles away in a place I've never been.

I use a T-mobile sim card for this - it worked well last year.  I also used LT about 3 weeks ago and had no issues.  I've tried a factory reset, but as soon as my account is back on there, the issue begins re-occuring. 

Any idea how to fix it?

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  Ali

  • June 13, 2022 08:31

  Hi John, could you try to log out of the Hammerhead account on the Karoo 2 and log back in? Try to reset the live tracking link again after that.

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  John Aydelotte

  • June 13, 2022 15:03

  I did a factory reset, then added my account back, so I was logged out during that time.

  I was able to get the live-tracking toggle to work, but only when I shut off WiFi and just had it on cellular.  

  My location is still not correct, but I'm going on a ride later today and will see if it resets once it's moving around outside.

  Thanks for your help.

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  Ali

  • June 13, 2022 15:09

  Thanks, John. Please keep us posted on it. We will work with you further to see this solved, if it's still not working for you.

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  Theo Papadopoulos

  • September 26, 2022 16:44

  Hello. Just popping in to share that my Live Tracking line isn't displayed on the map anymore since the latest software update.
  My location is tracked although the trajectory line is not there.
  Any idea on how this can be fixed? Thank you in advance!

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  Stéphane

  • June 12, 2023 16:15
  • Edited

  Got the same issue like Theo Papadopoulos. Already a few firmware updates back where it did work! Any solution already?

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