Karoo 2 not charging properly
Answered
Hi
My Karoo 2 is not charging properly. I have tried different cables and sometimes it charges and sometime not. is it possible that the usbc port is defect or oxidized?
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Hi Nikolaus,
Sorry to hear that. We will make sure you have a working unit. We have also received your ticket, and will be communicating the next steps there. Meanwhile, please share these over there:
- a short video of the behavior - "unit not charging when plugged in".
- Pic of the charging adapter/brick used with the charging specs visible on the image
- The serial number of your Karoo 2 printed at the back of the unit or from under the Settings > About > Status > Serial number
I'd also like to know if it has the same behavior when charging while switched off.
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I managed to charge the device. The only problem is that the device cannot always be charged. Either it is due to a loose contact of the USB port or the contact surface of the port is damaged. I have to plug it in and out more often in order to be able to charge the device. There may also be just dirt in the USB port. I keep watching this and if it gets worse, I'll get back to you.
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I have exactly the same problem. I use the cable provided with the Karoo and same adapter since I bought it but it only started to act like this after maybe a year. It often will not charge when hooked up. I have to plug the cable in and out several times before it actually starts to charge.
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@Nikolaus, @Stan Sorry to hear about the issue with the intermittent charging. Let me help you with this.
I would request you to perform the factory reset, from the Settings app, to rectify the issue if any with the battery gauge. If the issue still persists, I would request you to look for instructions in this article to clean the port and charge your unit. Article - Charging Karoo 2
However, if things do not work and you still see the unit is not taking the charge properly, I would request you to write to us at support@hammerhead.io. We will have to look into the issue with further workarounds.
@Franz: For your issue with the unit not showing the charging or the unit is not charging more than 0%, I would request you to share a video of the issue at support@hammerhead.io. We would like to look into the issue in depth.
Don't worry, we ensure there is an end solution to every issue and we will help you get it resolved quickly.
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Hi everyone,
exactly the same charging issue you described above with my device, and this from the beginning, I use it.
No matter which cable, if the delivered one or an other one.
I'm pretty sute, that the USB-C port does not have any dust/dirt/sand whatever in it,because I take great care not to drive off without the rubber stopper. Besides, I always have 2 in reserve with me.
I've gotten into the habit of always checking the charging process, because if after 15 minutes the same capacity is still displayed, I reconnect the device to the charger and then check again. Mostly after the first retry it works.
But then seems to be not an isolated case here and that all USB-C sockets should be dirty ... quite questionable.
@Abhishek: to your suggestion to perform a factory reset, is there a way to save all the settings and profiles in order to import them again after the reset?
brgds
Henryk -
@Henryk, thanks for sharing the insight into the issue. I am not sure if you have a loose port. Do you need to adjust the cable for the unit to accept the charge? Does the unit show charging right after plugging it in? I suggest you share the picture of the USB port, a video of the issue, and the serial number of your unit (you can find it at the back of the unit) to support@hammerhead.io. We want to look into the issue as this seems to be an unusual charging behavior of the unit.
To answer your question - Once you perform the factory reset, you can retain the account-specific data by logging in to your Hammerhead Account. While you need to download Offline Maps and pair your sensors again. We do not have the option to save the settings to import it after the reset.
@nikolaus, thanks for reaching out to us. Kindly write to support@hammerhead.io with these details and we will definitely help you with the resolution:
1. Order number of your Karoo 2
2. Current shipping address
3. the serial number of your unit
4. a video of the issue (video of the screen while it is plugged into the power source and the power button is long pressed)
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