Not All Routes on Karoo 2 Showing Available When Starting Ride

I recently synced my pinned routes from RidewithGPS and, when I go into settings/routes on the device, all the routes show up on the list [16] as they should

However, when I set off for a ride today and selected my profile, I then tried to select one of the stored routes - but only the recently added routes [10] showed as available. I checked again in settings/routes and all 16 routes appear on that list. But when I try to select a route from my profile [for a ride] only 10 of those routes appear. [In fact 16 routes appear, but 6 of them are duplicates]

This is a major problem for me, as I'm about to start a 10-day tour of NW Poland and we'll be 100% reliant on the Karoo 2 and the 10 routes I've plotted

Please help

Ali

July 11, 2022 07:04

Hi Geoffrey,

That should not happen if the maps are available for the use. Do you have the offline maps downloaded for all your routes in the list?

Geoffrey Ashton

July 11, 2022 09:41

Hi Ali. Yes I have both the Great Britain and Poland maps downloaded on my device

There are 16 routes [pinned RidewithGPS] on my device; 10 in Poland and 6 in GB. All 16 routes are available when I select "Settings" then "Routes." However, If I select my profile and then try to select one of the routes [prompt at bottom of screen], there is a choice of 16 routes, but they are the 10 Poland routes plus 6 of them repeated

July 11, 2022 09:54

Thanks for the confirmation, Geoffrey.

I will raise a ticket with our support team to work with you on this.

Not All Routes on Karoo 2 Showing Available When Starting Ride

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