Other error on dashboard. Data does not seem to be there from device

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Ronald Nix

• August 27, 2022 19:28

I went on a long ride today.  5 miles, paused, powered off. Powered back on, resumed ride then.  Paused here and there throughout the ride.  After ride was complete, the dashboard has no data and give "other error".  The ride will not upload to strava either.  

Not sure what can be done.  Pretty frustrating after a 110 mile ride.

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  Ali

  • September 05, 2022 07:38

  Hi Ronald, Sorry to hear about that ride. I see Ankit tried to recover the file, but wasn't able to as it was beyond repair. However, we have identified the cause of the failure and a fix will be put in place in the next release.

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  Steve MacMillan

  • September 05, 2022 08:03

  Hey Ali.I think every Karoo user thought this type of bug had been fixed. Very discouraging to see the unit is still unreliable!!!

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