Sensors need to auto-reload/auto-connect

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Neil Mouneimne

• October 05, 2022 02:40

I just noticed in my last ride that not all the sensors connected to my Karoo 2 even after they woke up from movement/use. I had to go into my sensors page and manually force each one to reload.

Manually reloading worked and things were fine until the K2 fell asleep while I was at a rest stop. When I woke it up, the same sensors wouldn't recover and had to be manually reloaded again.

Please provide a means for the K2 to automatically detect and connect to sensors as they come online. Manually reloading is very tedious.

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  Gerry Stephenson

  • October 05, 2022 02:53

  Interesting as my K2 running the latest software always scans and activates the sensors .. even after a long stop 30 minutes or more. Are you running the latest software and what connections are you using? Bluetooth or ANT+

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  Neil Mouneimne

  • October 05, 2022 04:20

  Yes, I'm running 1.330.1336.12. The sensors I had to manually reload were a wide variety of ANT+ sensors (Tyrewiz, Magene, AXS).

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  Michiel Modderman

  • October 05, 2022 06:27

  I think the behavior for searching the sensors differs between a paused and an auto-paused stop. After a >5 minute auto-paused stop I've seen the same problem where the sensors were not connected again.

  After a stop where I have paused the ride with the pause-button, the sensors are correctly reconnected when I start the ride again.

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  Hari Krishnan

  • October 10, 2022 10:38

  Dear riders, Ideally, when the Karoo 2 auto-resumes the ride or when you unpause the ride and start moving, the Karoo 2 search for sensors for 2 mins before stopping the search. 

  For us to investigate the issue that you have reported, could you please write to us at support@hammerhead.io with the FIT file of the affected rides and the serial number of your Karoo 2? In the mean time, we will also try different steps to see if this issue can be reproduced from our end.

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  Neil Mouneimne

  • October 21, 2022 20:35

  Hi Hari,

  Sounds good. I don't have a record of exactly what day this last occurred, so the next time it happens I'll retrieve the most recent FIT file and follow up.

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