Auto pause even if auto pause is disabled.

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Anders

After the latest update ( 1.335.1353), my Karoo 2 auto pauses immediately when I start an activity. It happens in both indoor (GPS off) and outdoor profiles (GPS on). I have tried to disable auto pause but even then it auto pauses after 0 seconds meaning that my Karoo 2 cannot record an activity.

Have anyone else experienced this and know of a workaround?

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    Tony Gumbel

    Same here. Definitely started after the most recent update. I’ve tried everything and can’t get it to work properly.

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    David Weinberg

    I have the same issue.... haven't been able to find a workaround

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    Hari Krishnan
    • Edited

    Dear riders, This is a known bug when not using a speed sensor. The fixes are in place and it will be released in the next software update.
    We have also added this bug in our Known Bugs and Issues post.

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    BOUKER POOL

    Same issue here. Renders the device worthless for inside training and ride recording.

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    Sergio Carmona Perez

    I have the same issue. Could any help me?

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    Hari Krishnan
    • Edited

    Hi Sergio, This is a bug that we are aware of and the software team has prioritised he fix for this issue. This happens when riders do not use a speed sensor. This will be fixed in the next update.Thank you for all your patience while we roll out the fix in the upcoming software update.

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    Jerry McNamara

    Any eta on the update/fix for this?

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    Hari Krishnan

    Dear riders, The ATG is currently testing it and the bug fix will be released on this the software release scheduled on November 17th. 
     
    We have a workaround in the mean time but we understand that this is not convenient for riders. Please consider this as a temporary workaround until we roll out the permanent fix on November 17th.
     
    You can create an outdoor profile with auto pause disabled, start the ride on that profile and move at a small speed to disable the Auto-Pause. Then switch to the indoor profile and use that Profile for your indoor workout.
     

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    Sameh Ghanmi
    • Edited

    Hello all, I just had this issue this morning, June 16 2023 despite being on the latest update (June 1 - 1.389.1529.12). Can you please check that this bug was correctly fixed. Here are the steps I tried :

    • Ending the ride and starting over, didn't help
    • Rebooting the device multiple times, didn't help
    • After every attempt, I'd get on the bike and continue the ride, didn't work
    • This is my daily commute ride, which I never had any issues with and it should have excellent GPS coverage
    • All of this time, the map was not working (see screenshot)

    The map was back to normal on its own after many attempts to pause/end rides.

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    Ali

    Hi Sameh, We have made considerable changes to the Profile and ride settings since last time we had this issue. Could you please share an image of your auto-pause settings?

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    Barry van Daalen

    I have the same problem after using the latest update (1.389.1529.12) auto-paus, and then disabled auto-pause there is no speed.

    I hope that you solve it soon or give an opportunity to roll back the update. I can't do anything with it now
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    Ali

    Hi Barry, as of now it is not considered as a common issue or bug. We want to eliminate the possibility of user error. Could you please share the details of your Karoo 2 with us by submitting a ticket here: https://support.hammerhead.io/hc/en-us/requests/new

    Please also share the auto-pause setting for each of your ride profile.

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    Richard Kwan

    I seem to be having the same problem, no speed reading and auto pause on the whole time. Will submit a ticket

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    Ali

    Richard, please confirm if you are using a combined speed and cadence sensor. If so, make sure the speed source is set correctly. We have seen this problem commonly occurring on those sensors, and when the riders do not have the magnet installed on the bike.

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    Richard Kwan
    • Edited

    Thanks for your reply. I have an old Garmin sensor with a magnet on the crank arm but think your answer has given me the clue I needed. I went into Settings/Sensors and reset (disabled/enabled) the speed sensor and it is now recognised again (with the same name of 'Speed 51952'). BTW it worked fine without doing this when I first bought the K2 which makes me think the issue arrived in a software update.

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    Zaldy Coloma

    I have the same exact problem with my K2

    I have a speed sensor connected to my front wheelset but I have no Cadence sensor.

    It was working before and I did not change anything with my K2 settings except for adding a power meter.

     

     

     

     

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    Tony Gumbel

    I had a similar issue last night but realized I wasn’t getting a GPS signal which was causing auto pause to take over. I turned airplane mode on/off and was able to get GPS to work. Maybe you’re having a similar issue?

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    Zaldy Coloma

    Thanks for the tip.

    I'll try to turn on airplane mode.

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