Return Policy
- Hammerhead offers a 45-day satisfaction guarantee. You may return your Hammerhead product within 45 days of delivery if you are, for any reason, not satisfied with your purchase.
- Products must be returned undamaged and in full working condition in original packaging with all parts, accessories, and documentation.
- We will not be able to provide a Prepaid Return Label for Croatian, Norway, and Swiss customers in the event of a return. However, we will reimburse the cost of the return shipping charges.
- All returns must be claimed with support@hammerhead.io and a return merchandise authorization (RMA) number obtained prior to shipping.
- Hammerhead Navigation Inc does not offer refunds for software products and/or services, including, but not limited to, monthly subscriptions and purchases of third-party software through Hammerhead Navigation Inc’s platform and/or marketplace.
- Hammerhead Navigation will not accept returns of, or issue refunds for, products purchased through third-party resellers or distributors. Products must be purchased through www.hammerhead.io to be valid for returns or refunds.
- Return shipments must be postmarked within 10 days of the claim’s approval notification.
- All refunds are to be processed with the form of payment used when the original purchase was made.
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