What is your return policy?

Return Policy

1. Hammerhead offers a 45-day satisfaction guarantee on the Karoo 2. You may return your Karoo 2 within 45 days of delivery if you are, for any reason, not satisfied with your purchase.
• Products must be returned undamaged and in full working condition in original packaging with all parts, accessories, and documentation.
• We will not be able to provide a Prepaid Return Label for Croatian, Norway, and Swiss customers in the event of a return. However, we will reimburse the cost of the return shipping charges.
• All returns must be claimed with support@hammerhead.io and a return merchandise authorization (RMA) number obtained prior to shipping.
2. Hammerhead Navigation Inc does not offer refunds for software products and/or services, including, but not limited to, monthly subscriptions and purchases of third-party software through Hammerhead Navigation Inc’s platform and/or marketplace.
3. Hammerhead Navigation will not accept returns of, or issue refunds for, products purchased through third-party resellers or distributors. Products must be purchased through www.hammerhead.io to be valid for returns or refunds.
4. Return shipments must be postmarked within 10 days of the claim’s approval notification.
   
5. All refunds are to be processed with the form of payment used when the original purchase was made.
6. All Sales are Final for Accessories. They cannot be returned for a refund.