Hammerhead offers a 45-day satisfaction guarantee. You may return your Hammerhead product within 45 days of delivery if you are, for any reason, not satisfied with your purchase.
Products must be returned undamaged and in full working condition in original packaging with all parts, accessories, and documentation.
Hammerhead will not cover shipping costs in the event of a return.
All returns must be claimed with firstname.lastname@example.org and a return merchandise authorization (RMA) number obtained prior to shipping.
This is applicable for any orders placed after 29th June, 2018 as per the Q&A 11
Hammerhead Navigation Inc does not offer refunds for software products and/or services, including, but not limited to, monthly subscriptions and purchases of third-party software through Hammerhead Navigation Inc’s platform and/or marketplace.
Hammerhead Navigation will not accept returns of, or issue refunds for, products purchased through third party resellers or distributors. Products must be purchased through www.hammerhead.io to be valid for returns or refunds.
All refunds are to be processed with the form of payment used when original purchase was made.