Ride app very crashy
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I took my Karoo 2 on it's first outing yesterday and my experience was not great.
The Ride app (e.g. the map/data screens) kept crashing 10-20 seconds after launching, returning me to the home screen, or freezing until a modal appeared saying 'The Ride app is unresponsive' then offering me two choices - kill or wait.
I was using it with a few sensors - a Garmin HRM, Di2 and a 4iiii Precision single sided power meter/cadence.
In the end I gave up, I knew the route so just concentrated on riding. Looking at the ride analysis on Strava later, data was still being recorded through the crashes until the last hour or so when it stopped recording power and cadence. It kept beeping at me every time I approached a junction so the routing was still happening, only the screen was black the whole time so it wasn't much use.
Any ideas what would cause this or if it's a known issue, if there is a fix coming?
The Karoo is kind of useless if it's this unstable.
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same sensors as me. the apps/interface in general seems to be underpowered/laggy. my k2 takes forever to boot up and then hitting the ride button takes another 10 seconds before the ride screen shows up. this is with bluetooth, phone pairing, sim, etc. all switched off. have had the app crash on me a few times as well
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Alex, we have found this to be an issue on some of the new devices. It is still under investigation, to identify the root cause as it keeps crashing other apps too. A factory reset on a new unit has been seen to sort this out for many of the users who reached out to us in tickets.
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Around 15 minutes into my ride today, the Ride app crashed. I glanced down to get my next turn instruction and saw the Hammerhead logo on a black screen. It eventually came back up but it seems the first 15 minutes of my ride has disappeared, never to be seen again.
Good job I was recording it as an activity on my Apple Watch again! No such issues there!
Thursday (25/02/2021) evening, I updated the software to version 1.189.994 (the latest release). Immediately after updating my Karoo, I performed a factory reset because I don't trust your buggy software after it failed to upload my ride last time out. The only sensor I had connected was a Polar H10 HRM. No Di2, or other speed and cadence sensors. Just a basic HRM.
I did not pay £400 to become a beta tester for Hammerhead, which is what living with this device increasingly feels like. Last two outings it's:
- Failed to upload the ride anywhere
- Today, the ride app has crashed mid-ride
I should not have to perform a factory reset every time something goes wrong on it (every week at the moment). As I have said in several of my previous posts on here:
Please, just get the basics right before you start adding additional functionality to the Karoo. You are not there yet. Until you can record multiple rides, without the thing crashing, and successfully save the rides to my connected services (including your own Dashboard), then I consider this software to be buggy beta software, at best.
Maybe hire a QA team or something to ensure that the stuff your developers are turning out works and does not introduce regressions and new bugs. Get that QA team to write automated test cases that rigorously test the software before you deploy it to thousands of devices out there.
Like others on here, I'm rapidly losing patience with Hammerhead and your buggy software.
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Somehow I managed to get two map screens in the profile I was using - apparently this makes the Karoo 2 ride app crash and show other weird behaviour.
It was much better with just one map screen this weekend, though it had loads of trouble reconnecting to sensors after they went into standby mode while we were taking a short break in the ride.
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