Karoo 2 reset to factory after charge

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Quentin

• March 11, 2021 15:32

So, for the second time now, my Karoo 2 has started as a new unit on powering up.  I'm on my bike, ready to ride with a group and I have to connect to wifi, log in to my account, and hopefully have time to at least download my state's map.  This happened after fully charging it.

I tried to think if I've done anything different to cause this.  I do remember once removing the device from the mount and accidentally pressing the buttons - coming from the Karoo 1, the button location on the new Karoo is vastly different.  I briefly saw a screen of pages almost like an iPhone deck of browser tabs in Safari.  Could something have happened?

What is the issue?  I saw an older post referring to an AWS issue, but that was supposedly fixed 3 months ago.

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  Steve

  • March 11, 2021 15:59

  It is possible to trigger a factory reset by pressing buttons B, C, and D together:

  https://support.hammerhead.io/hc/en-us/articles/360052360133-Karoo-2-Physical-Buttons-

  It would seem unlikely that you've held all three buttons down for long enough to cause this to happen but it's a possibility.

  Steve

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  Quentin

  • March 11, 2021 16:03

  I know that's possible, but I didn't do that.  I am more than certain that hasn't happened between my last 2 rides.  I have been conscious of the button locations since noticing that I tend to press them accidentally when removing the device, slipping it through the lanyard.

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  Steve

  • March 11, 2021 17:57

  I think the "iPhone deck of browser tabs in Safari" you refer to is the standard Android quit apps view, and looks like this:

  

  You get this when you hold down button D.

  Steve

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  Quentin

  • March 11, 2021 18:23

  Thanks Steve!  That's exactly what I got.  Didn't know I could app switch like that. All I did after that happened was power the unit down.

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  Steve

  • March 11, 2021 19:45

  Yes, I think this is the standard Android app switching UI, kind of like the iOS one but more ugly and in vertical carousel format, rather than a horizontal carousel format.

  Possibly worth raising a support case if your device is somehow going into factory reset mode by itself. Doesn't sound like an ideal situation to have occurring regularly. Could be a sticky button or something.

  Steve

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  Quentin

  • March 11, 2021 20:00

  I don't actually get to see the reset, or maybe I'm not paying enough attention.  I turn it on and finish a couple of things before getting on the bike, and it's sitting there like I just unboxed it and powered it up.  Very frustrating considering I'm holding the ride up at that point

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  Ali

  • March 12, 2021 07:22

  Hi All, we have received similar but rare requests from other users. At this time, we are aware of it but unsure of the root cause - other than few users acknowledging, that this could have happened due to button presses when removing the mount from the handlebars.

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