Shut down issue with Karoo2

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Edmund Tran

• March 14, 2021 05:56

Finished my ride and want to shut down unit, tried pressing on/off button many times does not do anything . Driving home with unit on home screen, unit beeping when car move from stopping ( unit thinking i am still riding?)

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  Steve

  • March 14, 2021 13:28

  You have to push and hold button B, as documented in this help article:

  https://support.hammerhead.io/hc/en-us/articles/360052360133-Karoo-2-Physical-Buttons-

  If the unit is still beeping, that suggests you also didn't end and save your ride (unless the beeps are phone notifications).

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  Edmund Tran

  • March 14, 2021 18:40

  Push and hold button B multiple times, no good. Ride ended and saved after the ride, so not that.
  Have used both Karoo and Karoo2 so have a fair idea how the unit works.

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  Steve

  • March 14, 2021 19:09

  Then it sounds very much like you need the assistance of somebody who is capable of supporting this product.

  Hopefully, they will be along shortly to help you.

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  Akhil

  • March 15, 2021 11:09

  Thank you Steve for hopping in here and for helping Edmund out!

  @Edmund Looks like you had not ended your ride on the Karoo 2, Hence the unit continued to Beep as you were driving back as it was trying to reroute you back onto the planned route. However, it is rather odd that you were not able to switch the unit off or reboot it.

  I also note that you have opened a ticket on this under your mail-id :) Casey from our team will reach back to you with a response :)

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