Can't upload to strava

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Justin Speyer

• March 27, 2021 22:03

First ride since most recent update. Ride uploaded fine to Training Peaks but won't go to Strava. The error I get is "Strava Client Error" Reboot doesn't fix it. Made multiple attempts with no success.

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• Official comment

  

  Ali

  • March 28, 2021 02:22

  This is known as of now, however, no reason to believe it is Hammerhead servers. We are monitoring our servers as well. Please follow the suggested steps here
  https://support.hammerhead.io/hc/en-us/community/posts/1260802084310--OUTAGE-Strava-upload-issues

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  David Ciha

  • March 27, 2021 22:47

  Yup same problem.  After the latest Karoo software update, my Strava upload is broken again.  Client error!

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  Richard Wolf

  • March 28, 2021 00:07

  Same here: Strava Client error.   Loaded to Training Peaks and Ride with GPS.

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  Richard Wolf

  • March 28, 2021 00:12

  OK, still got client error message after 2nd reboot, but Strava did receive it.

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  Victor Buriak

  • March 28, 2021 00:46

  Same here. Client error, Factory reset didn't help.

  Had to download .fit file from dashboard and upload to Strava.

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  Katy Hanks

  • March 28, 2021 07:11

  Also having same problem. Have disconnected and logged out of both Strava and Dash board & then logged on and reconnected. Loads of my routes lost and no new routes will upload, including if I manually enter Strava http link. Also had to download a .gpx file to get today’s route to save to Karoo 2.

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  Pim Haasdijk

  • March 28, 2021 11:02

  Same problem since this morning. No upload to Strava AND Komoot. Should be due to latest HH update as both synchronisation with Strava AND Komoot is not working. I suppose HH will come with a quick fix?

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  Pim Haasdijk

  • March 28, 2021 11:11

  Ride is neither uploaded to the dashboard at PC.

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  Marinus Kamphorst

  • March 28, 2021 12:45

  

  Problem is not Strava. The ride is also not to be seen in Hammerhead.

   

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  Steve

  • March 28, 2021 12:53

  In the interests of balance, I did not have any issues uploading this morning's ride to:

  • HH Dashboard
  • Strava
  • Komoot
  • Ride with GPS

  All good.

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