Some questions from a new KAROO 2 user / Part II

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Michael Beck

• April 04, 2021 16:24

Dear Hammerhead Team,

i raised up some questions 3 days ago, but did not get some answers, so i will start a new post and hope you can help:

#1: Strava Live Segments does not work. My Karoo2 does not sync the starr segments in my devise. I already deleted all segments in my account and created new one, but they did not appear so far. Please see below:

Also the nearby segments are not really nerarby? 

#2: I bought a MOOFIT HR6 Heart Rate Sencor with bluetooth and also ANT+, but my Karoo2 can not find the sensor via ANT+ and/or bluetooth.

Can you please help in this case? 

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  zero71

  • April 04, 2021 17:01
  • Edited

  Try signing out of the strava app and web service on your phone (or PC if that's where you are setting this up). Then disconnect strava from hammerhead on the same device. Then sign back into strava Web on that same device. Then reconnect and sync. See if that helps, I've read on other forums that it might.

  Also I've noticed that you can only sync a max of 100 starred segments. Any more won't sync beyond the first 100. Any segment with an average gradient of -0.25% will not sync either (that's a Strava rule), so only mostly flat or mostly uphill.

  They really really need to increase the number of segments to sync to way more than 100.

  Nearby are defined by Strava. I've never had use for them on any device, glad they don't count towards the 100. 

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  Michael Beck

  • April 04, 2021 17:10

  Hello Zero71,
  thanks for your answer. I checked especially your last information with an acerage gradietn of -0,25%. This was the reason, all my segments are downhill segments and way steeper the -0.25%. Thanks for the answer. Not the answer what i wanted to hear, but i know that this is not a problem from the Karoo2 device.
  
  Do you have also some answer on #2 :-) ?  

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  zero71

  • April 04, 2021 17:27

  You are welcome. Sorry. No idea on #2, you'll need someone from Hammerhead for that.

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  Akhil

  • April 05, 2021 11:15

  Hey Michael,

  Thanks for posting & Thanks to Graham for guiding you on one of your answers :) 

  
  #2 It is rather odd that the Karoo is not able to find the sensor via both protocols, Could you please moisten the electrodes on the sensor and ensure it has good contact with you and try to pair it once more? 
  
  Could you also try to see if it pair with any other head unit? 

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  Michael Beck

  • April 06, 2021 07:05

  Hello Akhil,

  please do not ask me why, but it works now. Thanks for your support

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