Unable to scroll map during ride on K2

Since I started using my K2, scrolling or zooming the map doesn't work as it should: when I try to scroll the map during a ride, it simply does not move. Also, zooming by double-tapping does not work. It seems like the device is unable to process the requests, because mostly it doesn't work but sometimes (about 1 time in 10-15), is eventually does move as it should. Obviously, this is extremely annoying when trying to look ahead or when adjusting the route on the way.

It doesn't seem to be a problem with the screen, because it works perfectly when I do the same thing at home. At home, there's no lag and the map reacts immediately. It just happens during a ride, even when I stop for a minute.

Did anyone experience this problem? Could it be a software problem? (I did download and install all available updates).

Martin Bednarik

April 13, 2021 20:05

Did you unlock the screen by tapping the lock icon at the bottom left right above the arrow sign icon?

Tim

April 13, 2021 20:39

Indeed, I forgot to mention that: yes I did. I am used to using Karoo 1, so I know how it works and how it should behave. Scrolling and zooming was no problem on Karoo 1. Doing the same thing on Karoo 2 just doesn't work as it should.

Akhil

April 14, 2021 10:01

Hey Tim,

Could you try to create a new profile and check if you are not able to scroll away from the location or zoom in/out during your rides?

April 14, 2021 17:25

Ok, I'll try.

April 21, 2021 09:04

I've tried a few rides now, but the problem persists. I created a new profile on the device and entered this profile before starting the ride. Allthough it seemed better at first, the same problem occured after a while. It just seems like the device has trouble processing the scroll and zoom commands. (Nevertheless, zooming with the hardware buttons does work.)

Any other step I can try to solve this?

Unable to scroll map during ride on K2

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