Ant+ problem pairing.

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Billy Adam

• January 05, 2021 21:48

Recently my ant+ sensors (garmin spd/cadence, wahoo tickr hrm) won't connect. The wahoo tickr connects over blutooth but the k1 doesn't see the ant+. Have performed a factory reset but still no joy.

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  Ashish Kuttappa

  • January 06, 2021 10:37

  Hi Billy, We are sorry to hear about the concern with the sensors not getting connected via ANT+. We would love to investigate this issue further.
  Could you please share the Serial number of the Karoo, so we can investigate this issue further?
  Also, could you please let us know if the factory reset was performed from the settings app or from the recovery menu?
  
  
  

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  Billy Adam

  • January 06, 2021 11:37

  Hi Ashish, thanks for getting back to me so promptly.
  Ser No. FUOBN7BE4LR4QSSS
  The reset was performed from the app.
  Thanks
  Billy

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  Ashish Kuttappa

  • January 06, 2021 17:46

  Thank you so much for sharing the Serial number with us. We have sent you an email to help us isolate the issue further. Please respond back to the same email to understand the issue better.

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  Wouter Oosterveld

  • January 11, 2021 09:16

  I have the same problem. My serial number is RCFILRFA89T89PPV. I performed a factory reset from the device setup screen.

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  David Brand

  • January 14, 2021 02:38
  • Edited

  I have this issue too. 
  
  It started with the unit freezing and the ride app crashing when trying to start a ride. I did a "Factory Data Reset" and now the ANT+ sensors aren't detected.
  
  Getting a bit tired of sudden critical issues!

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  Wouter Oosterveld

  • January 14, 2021 12:01

  Eventually, I managed to make it work again by having more patience. If I wait about 20 seconds, the ANT+ sensors appear. They used to appear within a few seconds.

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