Karoo 2 ordering frustration

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David Armlovich

• January 07, 2021 02:07

I am in group F and according to an email I received.   The Hammerhead website says I must pay the balance the week of January 4. Karoo 2 Pre-order Fulfilment Status – Hammerhead .

This page Karoo 2 Pre-Order Process – Hammerhead says

• Go to www.hammerhead.io
• Click on “pre-order the Karoo 2”
• Proceed to checkout, enter your payment details and your personal details, and complete your refundable $99 USD pre-order down payment.

Well, there is no link at www.hammerhead.io that says “pre-order the Karoo 2”  at the bottom of the page there is a "Buy Now" button and that takes you to an input page that says:

"Please enter your email below. Karoo 2 is currently only available for Pre-Order customers."  Well it will not accept my email.

Is this process discombobulated or am I missing something? 

Maybe I should be waiting for another email?  I just don't know what is going on.

 

 

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  Steve

  • January 07, 2021 08:43

  David,

  My understanding is that you will shortly receive an email inviting you to complete your order on the Hammerhead web site. You cannot complete your order until you receive the email, at which point I anticipate the web site will accept your email address. Your experience is the same as mine, so far.

  That said, I may be completely wrong and I'm sure somebody from the Hammerhead support team will be along shortly to correct me.

  I'm also in Batch F and also eagerly awaiting the email to complete my order.

  Hope this helps. Waiting for that email!

  Steve

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  Abhishek Anand

  • January 07, 2021 10:53

  Hey David. Sorry for not getting back to you sooner. I see that your pre-order 1026941 falls in batch F. We are yet to send the email for the order completion for the batch F.

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  Scott Shell

  • January 07, 2021 16:32

  This should have been made more clear in the email that was sent to all of us in the current batch and something to think about when you continue this process.

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  David Armlovich

  • January 07, 2021 19:42

  Thanks.

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  Stuart Goyne

  • January 12, 2021 17:25

  I'm having a similar experience. Pre-order completed on Aug 25th, email received on Dec 16th stating it's time to complete the pre-order. Only problem is website does not recognize my email address and will not apply the $99 payment. Sent email requesting info but haven't heard anything.

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  Ali

  • January 12, 2021 17:32

  Hi Stuart, I have emailed you just now, with some instructions. Please try those and let me know.

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  Ola Strandberg

  • January 13, 2021 16:16

  FWIW: I was utterly confused and unable to follow the instructions when I used an iPad. On a desktop computer, everything was fine. Just received my Karoo 2 today!

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