2023-10-05 Update Fails with Android Error, version 1.428.1651.12

Answered

Follow

Russell Auld

• October 05, 2023 23:51

Latest update is failing to install. The device reboots to the previous version and offers the update again.

Update version 1.428.1651.12

Current version: 1.419.1626.12

-1

• 

  Gerard van Rijn

  • October 06, 2023 15:43

  @Russell Have you tried a hard reset ?
  https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  0

  Comment actions Permalink
• 

  Ali

  • October 07, 2023 05:21

  Hi Russel - please let us know if Hard reset solved the problem for you. If not, we can look into it further.

  0

  Comment actions Permalink
• 

  Russell Auld

  • October 09, 2023 12:36

  I'm performing hard reset now and will report back.

  I noticed that when it failed to update, the "preparing update" screen (before rebooting) only made progress to 20% before restarting. Could the update have been corrupted? Is performing a hard reset the only way to clear the staged update?

  Perhaps you could add another app to the device that allows for update file manipulation and management.

  0

  Comment actions Permalink
• 

  Russell Auld

  • October 09, 2023 12:51

  The system successfully updated after the hard reset.

  The update screen has the KAROO logo and two progress bars. This is where the device was failing before. Instead of the KAROO logo, it displayed the generic Android error logo with the two bars, and obviously the bars didn't progress due to the error. The Android error logo is a green robot laying prone with it's hatch open and an error symbol.

   

  1

  Comment actions Permalink

Please sign in to leave a comment.