Newest version Karoo - Power button sticking

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Kevin Beckerdite

I just switched from being a longtime Garmin user to the new Karoo. I've had the unit for a few weeks and have noticed that the USB-C battery door seems to interfere with the main power button located directly next to it. The result is that: it can become difficult to actually turn the unit on (I don't detect any movement of the button); it can get stuck in a booting up mode where the "H" logo appears, disappears and reappears over and over again without actually booting up the device (like it's stuck in this cycle). Am I doing something wrong with the charging port door to cause this apparent interference? I push the entire door in until it is flush with the device housing, and that seems to cause this interference.

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    Jonathan Andersen

    Warranty should cover this. We should not have to pay for a new shell to solve Hammerhead's design flaw.

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    Bagoly Levente

    Should all that we had a problematic button pay 50eur for a new case which solves a design issue with the initial product?

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    Bhagyashree
    • Edited

    Hello everyone,
    Let me help clarify things for everyone. If you would like to purchase a new Karoo shell, you can directly purchase from our website. For riders who are experiencing issues such as sticky buttons during rides, please reach out to our support team directly. We’ll be happy to assist you, and in such scenarios, we are offering a free black shell.

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    Kevin Williams

    Time will tell if this resolves the problem, but the install is super easy, and the feel is different, from the sharply defined click of the OE shell when the power button worked, to a more muted but positive click. 

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    Mitja Bonca

    @Bhagyashree:

    can you tell us if the new shell has gone through any redesign, so the issue will not appear anymore? Maybe is the problem in the button it self, which is underneeth the shell. Just asking. Would be cool if you write some explanation which exact changes has been made. Thank you for understanding.

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    Achim Drees

    I took a look at mine, it's the white button under the rubber where the power button presses, the rubber is worn out and the white button is visible and no longer stable.

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    Bagoly Levente

    Just received a new black shell (via support team) which should solve the button issue. So far visibly there's absolutely no difference between the original and updated version. Not in color, not in form, not in tolerance feel. Not in any kind of way.

    https://files.fm/u/y359vgjr4c

    Hopefully I'm the one not seeing the solution/difference and the stickiness will disappear.

    Fingers crossed.

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    Marc Pontif

    I've also received the shell that's supposed to eliminate the sticky button problem. I was very careful to compare the old and the new and frankly I saw absolutely no difference so I do not know what has been changed. However, after installing the new shell, the buttons worked just as they did when I unpacked my Karoo five months ago. So I don't know what to think: will I be back to where I started in 5 months, or has anything really changed?

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    Matt Ithurburn

    Same issue here on new Karoo.

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    Andy Basacchi

    I am having the issue with my Karoo 3.  Is there a solution to this nagging problem?

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    Dickran Kazandjian

    could someone verify that the sticky button issue is resolved with the new shell? I'm still having this problem but reluctant to go through the process of warranty for a 3rd time. thanks.

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    Wolfgang Killinger

    Yes, I can. In my case, the replacement shell with buttons does work properly. I have the impression, that the tolerances for the power button are more generous, therefore it moves easier and does not stick.

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    Dickran Kazandjian

    Thank you

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    Andy Basacchi

    Wolfgang - how difficult was it to replace the shell on the Karoo 3?  Thank you 

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    Kevin Williams

    Andy Basacchi: It takes five minutes if you go slooow and carefully. I have had my new shell for longer enough than it took for the problem to manifest itself on the K3, which makes me think the new shell is the ticket.

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    Andy Basacchi

    Kevin Williams - I appreciate the confirmation.  Will get one ordered now and attempt the replacement.

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    Wolfgang Killinger

    It's not at all difficult. The kit contains everything required, even an appropriate screwdriver. There's a video available on YouTube, if You follow these steps, it's simple. The worst that can happen, is, if You remove the old shell, the buttons from the side may fall out. But they are fixed on the new shell, so no problem here. If You watch the video first, it takes You 5 minutes at the most.

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    Andy Basacchi

    Thank you Wolfgang - appreciate the confirmation and quick reply.

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    Christian Renner

    I can confirm that the shell replacement is simple and quick. However, the side buttons were a bit loose and caused a rattling sound. Solved with electric tape (hopefully permanent), but given that the shells retail for €50, this is terrible.

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    tonyyen

    I did this once - it's easy but theirs a degree of intricacy involved also needed 👍

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    Alex Mlawsky
    • Edited

    So this started happening to me and I wondered if anybody else was having this problem…. did a search and “boom” seems to be a known problem/issue.

    I will be reaching out to Hammerhead tomorrow. I hope they’re able to resolve my issue, under warranty. I’ve been using the unit for less than six months.

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    Andy Basacchi

    Hi Alex:  I can now confirm that the replacement shell does work.  It is not too complex to replace and the problem does go away. You should be OK with the warranty claim as I think most warranties are up to one year.

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