Incorrect timezone used in display on Karoo2

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Jill Stephenson
The last few rides since Saturday June 15 the displayed time is showing 2 hours earlier than it actually is (both before & after the latest update) though the correct time is recorded once the ride uploads to the website. The correct time is shown momentarily at the start & end of the ride when connecting to WiFi but as soon as there is a GPS connection the wrong timezone is used. I have automatic timezone set, I can set it manually to the correct timezone but it reverts back to the incorrect one as soon as I set to automatic. The timezone being used is Australian Western Standard Time whereas it should be Australian Eastern Standard Time. The same problem occurs on both mine and my husbands Karoo2 so it must be a software rather than a hardware problem. I see that this was a problem 3 years ago and was fixed at this time but this is a new problem for me. I also see that someone else had the same problem in Australia a few weeks ago but their problem was able to be fixed by disabling the sim card and rebooting, however I do not have a sim card, so this doesn't help me.
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    Steve Smith

    Yes I have the exact same issue on the new Karoo, in Melb says west aus

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    Hari Krishnan

    @Jill @Steve: We have brought this issue to the attention of the Software team for further investigation. We have a quick question for you in the mean time. Are you using VPN network to connect the unit to internet?

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    Jill Stephenson

    No VPN used for connection

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    Steve Smith

    Same here, no VPN.  I have also raised a ticket with support

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    Jill Stephenson

    After the latest software update the timezone issue appears to have been resolved. I had to revert to auto timezone first but the last 2 rides since then have defaulted to the correct timezone rather than Western Australia. Also resolved on my husbands Karoo2. The release notes didn't indicate any changes that would affect it, but obviously something has ...?

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    Steve Smith
    • Edited

    Seems like it has fixed it on mine too, although when I went into timezone it said 10+ eastern standard time which is correct but the country was america. I have changed it to Aus and we will see what happens

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    Matt McCluskey

    Yep, Having the same issue.  This error came out of nowhere.

    I'm on Eastern (EST) Zone, but it was putting me on Los Angeles (PST) for some reason.  Happened on my last two rides.  I do have the latest software as of Aug 12, 2024. 

    I forced the time and time zone for now and not auto, but this is a very strange bug.

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