Not syncing with Dashboard or Strava

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Simon Rackliff

• January 04, 2020 13:45

My Karoo won't sync with Dashboard or Strava since November.  I have a number of rides, and when I try to upload them it fails.   Similarly they are not on my Hammerhead account. 

I tried factory resetting the device - and the rides are still there.  Logged into strava and Hammerhead again, still the same problem. 

PLEASE HELP!

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  Hari Krishnan

  • January 04, 2020 14:44

  Hi Simon,

  We are extremely sorry for the inconvenience caused to you. Could you please write to us at support@hammerhead.io as it will be really convenient for us to troubleshoot the issue?

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  Erik Nijland

  • April 16, 2020 18:44

  I have a similar problem. I want to upload my ride to  Strava but it doesnt work. What can be the solution?

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  Simon Rackliff

  • April 16, 2020 19:08
  • Edited

  I had to log into my dashboard in a browser (nothing to do with Karoo), and setup Strava sync again there - something about authorisation had to go through again.

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  Hari Krishnan

  • April 18, 2020 16:50

  Hi Erik, We are working on a permanent fix for the issue related to Strava uploads as some user accounts have been affected by this. Meanwhile, could you please try these workarounds shown in this link and see if that helps? https://support.hammerhead.io/hc/en-us/articles/360038194573-Unable-to-sync-Routes-Activities-between-Strava-and-Dashboard

   

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  Russell Brownyer

  • January 23, 2023 03:56

  Make sure that your hammer head has the same log in as your dashboard

   

   

   

   

   

   

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