Unable to download update for the first time

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Jorge Cela Yagüe

• January 27, 2020 19:10

Hi!

I´ve purchase recently my Karoo, and...I´m unable to download the update during the first set-up after the unboxing...

First I though it would be some WiFi/router trouble...but, I was able to connect to my Karoo account, and download the offline maps so...

Any ideas?

The Build number is 1.42.600.3

 

Thanks

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• Official comment

  

  Franklin Prince

  • January 28, 2020 08:23

  Hey Jorge. Sorry for the trouble. We have already identified this as an issue and are working on improving this experience. Just to clarify more, this has already been fixed in the current software versions but, all New Karoos ship out from the factory with a very old build so, new users are facing this issue during the on-boarding experience. Sorry again for this experience.
  
  Just skip the step for updating the software during the initial on-boarding process and then update the software from the settings menu once you go to the home screen.
  
  Please see: https://support.hammerhead.io/hc/en-us/articles/360002946714-Manually-update-the-software-on-your-Karoo

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  Jorge Cela Yagüe

  • January 31, 2020 22:59

  Well, that solution Works perfectly
  
  Thanks!

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