Issues with wahoo tickr and cadence sensors

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Jeff Dutkofski

• April 11, 2020 20:55

Having issues with using Wahoo tickr (heart) and cadence sensors with my Karoo. The tickr doesn't seem to update frequently and in fact freezes/locks up often. I can't get the cadence sensor to reliably work either. If it connects at all I most often just get two bars in the display or (if I'm lucky) a 0 in the display. Have tried both Bluetooth and ant+ and gotten pretty much the same result.

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  Hari Krishnan

  • April 12, 2020 16:05

  Hi Jeff,

  Sorry for the inconvenience caused to you due to the sensor drop-outs. I can help you with this. I have created a support ticket on this issue requesting for some additional information and I request you to follow-up there. 

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  Leo Rimanic

  • April 17, 2020 01:51

  I have the same issue with Wahoo tickr.  Heart rate often freezes and does not update for a long period, then updates and freezes again.  It's as if the tickr is connected once every 5 minutes instead of continuously updating

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  Hari Krishnan

  • April 18, 2020 16:47

  Hi Leo, It seems that the issue you are facing is limited to only for the Wahoo tickr. Could you update it to the latest firmware version if you haven't done yet? Also, try charging/changing the battery of the sensor and see if that helps.

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  Leo Rimanic

  • April 23, 2020 23:00

  Thanks, Hari.

  Have put in a new battery and checked the firmware (already at latest version, no update available).  Still have the same problem.  The Tickr works perfectly with all other devices/apps.  It is only with the Karoo that I have this issue.

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  Hari Krishnan

  • April 25, 2020 18:42

  Are you trying to connect the sensor over ANT+ or Bluetooth? If you are trying to connect over Bluetooth, please try connecting the sensor over ANT+ by turning off the Bluetooth. Same way, If you are trying to connect over ANT+, please try connecting the sensor over Bluetooth by turning off the ANT+. Let us know if that works for you or not.

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  Leo Rimanic

  • May 21, 2020 19:13

  I've been monitoring the behaviour and I *think* it is an interference issue with my Bontrager cadence and speed sensors.  I noticed that, when the HR reading was frozen, it would suddenly update when I stopped moving.  I am guessing the speed/cadence sensors were not transmitting any info at that time.  When I started moving, HR would freeze again.

  I switched the Tickr to ANT+, leaving the speed/cadance sensors on Bluetooth and, so far so good.  Last few rides, have not noticed any freezing of HR.  Will report back if anything changes.

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