Can't Sync Live Segments

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James Langlands

There's a post on a similar problem from a few days ago but it's "answered" and seemed to resolve itself for the OP. No such luck here!

I have a Strava Summit account that is linked on my Karoo and I have segments starred on Strava. (I even deleted a few to make sure it wasn't the 6 segment limit causing a problem). I've logged out and back in on my Karoo and disconnected/reconnected my Strava  account several times. Whatever I do it just says "No starred segments exist" when I go the live segments in settings on my Karoo. Any ideas?

Getting pretty frustrated - this is the feature I've been waiting for ever since I got my Karoo over 2 years ago!

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    Hari Krishnan

    Hi James, Sorry for the trouble caused. We are aware of an issue where the Starred segments are not synced properly on the Karoo. We have already developed a fix for this issue and it will be released in the next software update.

    Just to clarify, are you unable to sync any segments on your Karoo or is it that just some segments are not syncing to the Karoo?

    Also, please male sure that you follow these steps to sync segments: https://support.hammerhead.io/hc/en-us/articles/360046276874-Strava-Live-Segments

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    James Langlands

    Hi Hari. I've followed the instructions and I can't sync any segments on my karoo at all.

    I guess I'll just keep my fingers crossed for the fix in the new update...

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    Nick Mulder

    Hello Hari,

     

    Downloaded the new update, installed, tried to sync... No change to segments, still the limited subset as discussed.

    Reconnected Strava account in dashboard - still the same.

     

    'Nearby segments' aren't nearby either.

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    Nick Mulder

    Happy to do a live feed from my mobile if you want to watch.

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    Nick Mulder

    Might be of interest:

    Starred a new segment in Strava - synced - it turned up

    Unstarred an old segment in Strava - synced - it stayed

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    Nick Mulder

    Just did a complete system reset as per your site's instructions.

     

    Still not working

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    James Langlands

    The new software update downloaded last night and mine are syncing ok now. Hope you get a resolution Nick!

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    Olivier Duclos

    Segments still not available after last update 1.132.823.3

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    Hari Krishnan

    Hi Nick and Olivier, Are you not getting any of the starred segments, or is it that some segments are not syncing with the Karoo?

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    Olivier Duclos

    Hi Hari, I don't have any segment

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    Hari Krishnan

    Strava seems to have restrictions when it comes to displaying downhill segments on cycling computers. The segments should have a percentage of more than 1% for it to sync with the Karoo or any cycling computers. We have mentioned this as a note in the help article for live segments.

    https://support.hammerhead.io/hc/en-us/articles/360046276874-Strava-Live-Segments

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    Olivier Duclos

    Works since last upgrade

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