Got Hills?

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Eddy Demuynck

• November 23, 2020 11:22
• Edited

Anybody also have hundreds of "got hills?" profiles instead of their own profiles ??

How can I solve this problem ?

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  António Baridó

  • November 23, 2020 11:44

  Hi Eddy, did you install last update (from last thursday)?. I had that problem and last update solved it for me. If you update and the problem still persists, email support and they will fix it.

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  Eddy Demuynck

  • November 23, 2020 11:58

  Yep, all updates are installed and the problem still exist.

  Hope that HH Support can help me....

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  Ali

  • November 23, 2020 14:51

  Eddy - Could you please sign out and sign back in to see?

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  Eddy Demuynck

  • November 23, 2020 15:04

  Signed out and back in but the problem is still there ...

   

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  Nick Silverberg

  • November 23, 2020 15:17

  Hi
  I have exactly the same problem. Detailed in the latest release notes. But it didn't happen until I installed the latest update on Saturday. All working fine before that.
  I've also messaged support but they're too busy [selling K2s, apparently] to help at the moment

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  Ali

  • November 23, 2020 16:11
  • Edited

  Hi Nick, I have put your request to the developers as well. Sorry that we have not been able to reply as we normally do. The ticket inflow has been on the higher side in recent times. We are running at our strengths but we can get back to tickets only on a first-come basis. I will let you know once I have actioned your request. I understand these issues should not occur, but we are trying our best to help everyone. Thanks!

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  Ali

  • November 23, 2020 15:59

  Eddy, Nick - can you both log out and log in again to see?

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  Eddy Demuynck

  • November 23, 2020 16:05
  • Edited

  I did a  factory reset, logged in and believe it or not....I wordked, got my profiles back.

  Thank you support, Ali and good luck Nick Silverberg, hope it will work for you too......

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  Nick Silverberg

  • November 23, 2020 18:22

  Same here, Eddy.

  The factory reset seems to have fixed it this time, with whatever else went on
  
  Thank you

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  Ali

  • November 23, 2020 18:33

  Hi people, just confirming it here for anyone else who is affected by this issue. This will not be solved by a factory reset, and can only be done once a developer work on its case by case.

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