Karoo2 fails to install the update

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Chris T

• May 18, 2025 20:38

After I agreed to install the last update, when the karro2 reboots to install it, an error screen appears after the reboot for a few seconds (see photo). Then the karoo2 reboots by itself and then works normally, but the update is not installed.

 

Any clues how to solve this problem? I'd prefer to avoid a factory reset so as not to have to reconfigure everything (profiles, etc).

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  Hari Krishnan

  • June 29, 2025 11:50

  Hi Chris, sorry to hear about the trouble caused.
  
  I am sorry that Hard reset is the solution to this problem. Due to this, we request you perform a Hard reset on your Karoo 2. Thank you for your understanding in this case.

  Here are the steps to perform the Hard reset on your Karoo 2: Karoo 2 - Performing a Hard-Reset

  The Rides, Data screens, Bike Profiles, and Routes are account-specific. These details will be retained once you log in to your Hammerhead account after performing the Hard reset.

   

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  Chris T

  • June 30, 2025 20:01

  Thank you for your reply.

  The problem solved itself.

  All I had to do was wait for the next update: it installed without a hitch. Everything is now working normally.

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