Unable to Install the Latest Update

Follow

Radford Bean

• September 13, 2025 04:59

I get an error icon when trying to install the latest software update. My Karoo 2 is fully charged.

4

• 

  Gerard van Rijn

  • September 13, 2025 19:04

  Karoo 2 fix is: Performing hard reset

  https://support.hammerhead.io/hc/en-us/articles/360058853573-Karoo-2-Performing-a-Hard-Reset

  -1

  Comment actions Permalink
• 

  Thomas Schott

  • September 19, 2025 06:16

  It says

  All of your routes, rides, and profile settings will be synced back to the Karoo 2 after signing back into your Hammerhead Account on the device.

  What is lost then after hard reset? Only sideliaded Apps or all Data fieldvpages as wel?

  0

  Comment actions Permalink
• 

  Martijn Koopmans

  • September 19, 2025 06:53

  Same problem here: Download failed. If more people have this problem, I expect Hammerhead to resolve this properly.

  3

  Comment actions Permalink
• 

  Przemyslaw Greda

  • September 19, 2025 06:57

  Karoo 3: Same here. Don't want to do factory reset. 

  1

  Comment actions Permalink
• 

  Andrzej

  • September 19, 2025 07:04

  same for me at Karoo 2

  0

  Comment actions Permalink
• 

  Christian Kvorning

  • September 19, 2025 07:22

  Karoo 2: Got the same issue.
  
  Stated there was a update available - but it kept failing with "Download failed" ... attempted multiple times on different WiFi's.

  Then I tried the hard reset...

  Bad idea, it just stops at the "Downloading the latest software" step because it still fails the download.
  So it is stuck because I cannot skip that step... so for now the device is "bricked"

  I'm starting to suspect Hammerhead has a hosting issue on the servers providing the update.

  2

  Comment actions Permalink
• 

  Peter van der Rijst

  • September 19, 2025 07:24

  After a hard reset update fails when going through the initial setup fase so not an option. (unfortunately I already did a hard reset) And went through the initial setup already twice as it somehow did not remember anything. Now hanging on downloading the latest software without any progress visible, only telling me there is an update available.

  2

  Comment actions Permalink
• 

  Gerald Ruis

  • September 19, 2025 07:29

  Hi guys
  how can I do a hardware rest with Karoo 3 (with the buttons)?
  thx

  0

  Comment actions Permalink
• 

  Christian Kvorning

  • September 19, 2025 08:11

  Did another Hard reset
  This time I connected it to my phones Hotspot

  And here it did "Update failed" - And now it had a "SKIP" option

  So now it appears I can get the device up and running - then I will have to deal with the update later.

  0

  Comment actions Permalink
• 

  Radek Pecha

  • September 19, 2025 09:23
  • Edited

  Factory reset doesn't help me, so I think it's server problem. Maps downloading is working.

  1

  Comment actions Permalink
• 

  Christian Kvorning

  • September 19, 2025 11:14

  Got a response on my support ticket:
  -------------------------------------------------------------------------
  We’re aware of the issue preventing some riders from downloading the latest software update on their Karoo. Our software team is investigating, and we’ll share an update as soon as a fix is in place.
   
  We appreciate your patience while we work to resolve this quickly.
   
  Best,
  Akhil
  Hammerhead
  
  

  2

  Comment actions Permalink
• 

  John Stuiver

  • September 19, 2025 11:42

  I'm also having the same update problem with my Karoo 2. Download fails also after sign out and thereafter in. Also reconnecting to WiFi network doesn't help.
  I was able te register a ride and upload to connected accounts.

  0

  Comment actions Permalink
• 

  Andrzej

  • September 19, 2025 13:08

  I don't understand why they release updates on Fridays. No serious company releases updates on Fridays. Every cyclist loves navigation problems after a weekend update ;). Only Hammerhead benefits from this, because people ride a lot on weekends, so they'll give them a thorough test of the update.

   

  1

  Comment actions Permalink
• 

  Gerard van Rijn

  • September 19, 2025 13:18
  • Edited

  @Andrzej Release day is on Thursdays. As far as I remember, this has never happened before. I ran the update Thursday evening without any problems. It seems the cause isn't related to the Karoo devices.

  1

  Comment actions Permalink
• 

  Peter van der Rijst

  • September 19, 2025 13:17

  The trick with a phone as a hotspot worked, no update though but a working Karoo 2.

  0

  Comment actions Permalink
• 

  Isolde Berlin

  • September 19, 2025 13:32

  Same problem with Karoo 3. I tried different WiFi networks, but the download does not start. Uploading routes works.

  0

  Comment actions Permalink
• 

  Martijn Koopmans

  • September 19, 2025 14:30

  Tried again a few minutes ago and update downloaded/installed successfully. Hope it works for everybody.

  1

  Comment actions Permalink
• 

  Gerald Ruis

  • September 19, 2025 14:36

  it works again :-)

  1

  Comment actions Permalink
• 

  Christian Kvorning

  • September 19, 2025 15:05
  • Edited

  Tried on the home network again - now it updated... Don't know what changed though 🤗

  ---------------------------------

  Checked my support ticket... They fixed something

  ---------------------------------- 
  Good news — the issue with downloading the latest software update on your Karoo has now been fixed. Our software team identified a problem on the servers and have since rectified it.
   
  You should now be able to download the update without any further issues.
   
  Thank you so much for your patience while we worked to resolve this. We really appreciate your understanding and support.
   
  Best,
  Akhil
  Hammerhead

  1

  Comment actions Permalink
• 

  Thomas Schott

  • September 19, 2025 15:05

  Positive 👍

  1

  Comment actions Permalink
• 

  Andrzej

  • September 19, 2025 15:33

  @Gerard In States it is Friday but for Europe and Asia it is Friday. So for the most of the world it is Friday.

  0

  Comment actions Permalink
• 

  Isolde Berlin

  • September 19, 2025 17:10

  Fixed for me too!

  0

  Comment actions Permalink
• 

  вадим

  • November 07, 2025 00:00

  I also can't connect to Wi-Fi and update, and if I skip this connection step, my phone doesn't show the pairing line.

  0

  Comment actions Permalink
• 

  Gerard van Rijn

  • November 07, 2025 00:04
  • Edited

  @вадим Karoo 3 -> Go to Settings > scroll down to Factory Data Reset > click Reset.
  The Karoo OS will now be reinstalled. After installation, log in again; your data, including rides and activities, will be restored from the cloud. You will need to add your maps again and, if necessary, reconnect your sensors (heart rate, gimbals, power meters, and meters).

  0

  Comment actions Permalink
• 

  вадим

  • November 07, 2025 00:07

  пробовал сбросить настройки, не помогло, не могу получить обновление, не обновляется.

  0

  Comment actions Permalink

Please sign in to leave a comment.