BUG: gps data not recording

Answered

Follow

Charles John Vandervelde

• July 20, 2021 12:39

Went on a ride. Got speed and distance but no GPS data. What gives?

2

• 

  Ali

  • July 20, 2021 12:58

  Hi JV, I checked your latest ride data and can confirm the GPS data was recorded along with speed and distance. However, the elevation data is missing. Could you ensure that you have calibrated the elevation before your next ride?

  0

  Comment actions Permalink
• 

  Charles John Vandervelde

  • July 20, 2021 13:01

  When I click on my ride I get this window popping up. I also can't upload it to Kamoot and Strava shows only speed/distance no route or map. 

  0

  Comment actions Permalink
• 

  Ali

  • July 20, 2021 13:04

  Could you please share the FIT file from your ride in an email to support@hammerhead.io?

  1

  Comment actions Permalink
• 

  Charles John Vandervelde

  • July 20, 2021 13:08

  Sure thing. Email sent. 

  0

  Comment actions Permalink
• 

  Mark Oliver

  • August 01, 2021 01:06

  HI I had the same issue today, after updating latest software update, very frustrating as  with spring in the air it was a cracking paced ride, but not getting any GPS mapping for the ride, even though its recorded total elevation, speed cadence, the lot, just not GPS!!!  can you help

  1

  Comment actions Permalink
• 

  Mark Oliver

  • August 01, 2021 01:08

  0

  Comment actions Permalink
• 

  Charles John Vandervelde

  • August 02, 2021 14:14

  I have only had the issue once. After I did this I have not had any issues: https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2?

  0

  Comment actions Permalink
• 

  Luis Argote

  • September 25, 2021 23:27
  • Edited

  I'm having the same issue. On the device it shows the route and elevation I took, but the dashboard is failing and syncing with Strava / Komoot / Trainingpeaks fails, but Ride With GPS worked fine (and I can see location/elevation there too).

   

  0

  Comment actions Permalink
• 

  Luis Argote

  • September 25, 2021 23:42

  Followup is that I tried to open the `.fit` file in GPXSee and it shows an "undefined Data Message" error.

  I was able to "recover" my activity for upload to Strave / TP / Komoot by going to RWGPS and downloading my activity as a `.tcx`file.

  Seems RWGPS has a more robust parser that was able to ignore the corruption in the `.fit` file generated by my Karoo2.

   

  0

  Comment actions Permalink
• 

  Kimberly Trevino

  • December 06, 2021 02:57

  Was there ever a resolution to this issue?  I just had it happen to my ride tonight and it won't upload to either Strava or Ride with GPS because of the issue

  0

  Comment actions Permalink

Please sign in to leave a comment.