Strange upload to Strava

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Alfred Nimmerichter

• January 04, 2022 17:10

Hi all,

having done my first indoor ride with K2. Upload and sync to Strava worked fine. The Strava file however, is erroneous. The 2.40 h and 60km ride, which was uploaded to the HH dashboard, became a 44 min, 14km ride on Strava. I also downloaded and imported a Fit-file, but no changes at all.

Don't know exactly what happened during the sync? What I found out was that I had a short break (<5min) to refill my bottle where I pressed the pause button. The start time of the Strava file was after that break.

Could it be that the first part of the ride get lost for whatever reason? But then, the HH-dashboard shows the whole ride??

thanks for any feedback 

cheers alfred 

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  Alfred Nimmerichter

  • January 04, 2022 17:24

  update:

  the fit-file was properly imported into Golden Cheetah and also into Garmin Connect. So it appears as if there is something in the file that Strava cannot handle correctly...

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  Alfred Nimmerichter

  • January 07, 2022 17:04

  Could (fortunately) not replicate the sync error. Instead properly uploaded training files over the past days, don't know exactly what the issue was on the first ride.

  cheers

  alfred

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  Ali

  • January 07, 2022 17:30

  I would request you to confirm if you Location was enabled while you were doing the Workout activity. It is recommended to turn off the GPS/Location where you are performing a workout as this will affect the calculations on STRAVA. Could you please perform a Workout after disabling the GPS and then try to upload it in STRAVA?
  
  Also, it would be very helpful if you can send the FIT to support@hammerhead.io.
  

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  Alfred Nimmerichter

  • January 08, 2022 10:51

  Hi Ali, thank you for getting in touch.

  as mentioned above, I could not replicate the error, but will send an e-mail as suggested.

  best

  alfred

   

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  Alejandro Tuñon Alonso

  • April 21, 2022 13:07

  @Ali I have the same problem and it's related with the location. If I do not turn off the location, the workout session fail in the strava upload.

  I have tested it disabling the location 2 minutes after start the workout session and the session uploaded to strava only show those 2 minutes.

  What I don´t understand is why you don´t control that in any way to fix that issue. It should be easy to detect the situation and fix it because is a handicap when I forget to disable the location.

  I'm going to send the fit file t othe email refered.

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  Jami

  • April 21, 2022 18:31

  Hi Aleks,

  I have replied to your support ticket. Currently, you will need to manually disable GPS before an indoor workout for Strava to display it correctly. This is due to how Strava calculates the workout. We cannot change how Strava handles workout files, but we are looking at possible solutions to make the experience better when performing indoor workouts. Look for more on that in future updates!
  
  For the file you mention with 2 minutes of GPS data, if you use a site like fitfiletools.com, you are able to remove the short section that has GPS data so that the rest displays correctly on Strava.

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  Alejandro Tuñon Alonso

  • April 21, 2022 18:38

  Hi, Jami.
  Thank you for your quick reply.
  I will wait for the next updates. I hope you find out a solution as you mention.
  I will post here if it's fixed.
  Thanks.

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