Routes and rides gone after new SRAM login

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dhk

• April 01, 2026 05:31

First login after SRAM takeover and all my routes and rides are gone from my online hammerhead dashboard. How did SRAM f•ck it up so bad? And (how) do I get it back? If not, how am I supposed to trust the company?

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  Leo Cuijpers

  • April 05, 2026 18:41

  Same here, what is goin on?

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  Paul van der Aalst

  • April 06, 2026 10:48

  Me too, please fix this

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  dhk

  • April 07, 2026 16:02

  https://support.hammerhead.io/hc/en-us/articles/25753466615195-Hammerhead-Dashboard-SRAM-Account-Migration

  This fixed it.

  Still not impressed by the hassle imposed on users by this takeover (also affected my Karoo 2 device), but at least it seems to be working now.

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  Francois Rocheleau

  • April 16, 2026 20:32

  Same thing for me.

  Même problème 

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  michael schiraldi

  • April 26, 2026 20:20

  Same here. Just went to use my karoo for first time in a while, got back from a ride, tried to sync my ride to strava, it forced me to log in, said nothing about hte fact that there was to be or had been an account migration, didn't warn me it was going to resync my data, and it erased my local ride that is now irrecoverable, and blew out ALL my previous ride history and my profiles. Only thing that persisted - routes data.  I'm really irritated by this. HOnestly, has me wanting to switch to another company. How on earth do you bungle a data migration so badly in 2026.

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