Karoo 2 frozen

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Derek Leslie

• March 26, 2022 16:19

Hi. Has anyone had a problem with a frozen screen during a software update on their Karoo 2? Mine was happily going through the process but since 0800 this morning the screen has been frozen on the yellow “K” with the two yellow parallel lines sweeping across the screen. It won’t turn off and there is no response from any of the buttons. I’ve put in a support request to Hammerhead Support. Has anyone ever experienced anything similar?

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  James B. Watts

  • March 26, 2022 17:30

  Years ago, with the Garmin and Wahoo units, when one froze up, the process to force a restart was to push and hold the start button for 30 seconds or so.  Or, hold it in until you got a message that it was restarting. Apparently that would "ground" any static electricity that was causing the problem. 

  They only crashed on me a few times, but that trick worked.  I don't know if Hammerhead even programmed that method in with the K2. Although I guess they should have.

  I only offer it as a suggestion.  Let us know what happened.

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  Derek Leslie

  • March 26, 2022 19:31

  Hi James. Thanks for your suggestion. I did however try that, holding the Start/Off button for increasing periods of time but to no avail. The unit eventually ran out of battery so am now recharging, which seems to be going ok, and I’ll then see if the unit responds to being turned on once fully charged.

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  Derek Leslie

  • March 26, 2022 21:25

  Charging fully after it had run itself flat seems to have rebooted it. So, all’s well now, - just a pain in the backside when banking on using it on a route but then have to rely on others.

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