K2 often fails to charge the first time it's plugged in

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Scott Barger

Has anyone else experienced an issue where the first time you connect the K2 to charge it appears to go into charging mode - flashes the Hammerhead logo and then shows the battery status level screen - but it fails to start charging? This happens to me about 1/3 of the time. I'll plug it and come back to check after awhile and see that the battery status hasn't moved. 

If you unplug the USB and plug it again it always seems to work on the second try. 

 

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    Rainer Hörmann
    • Edited

    Thought it would have been my fault.. I noticed similar.

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    Ali

    Hi All, we have not seen any similar reports. Could you please capture a short video and share it with us in an email to support@hammerhead.io? We would like to get this reviewed with the Hardware team. Also, provide the information about the charging brick in use and the cable plugged in.

    Ideally, we expect it to match the requirements on Chargin Karoo 2 article

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    Alan Higham

    The same has happened tome a couple of times, not lately though.

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    Scott Barger

    I've always used this 5V charging brick and the supplied braided USB-C cable. As it happens intermittently, I'll start keeping accurate track of when I charge, record how often the issue happens, and report back.

     

     

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    Svend Jorgensen

    Hey Scott, I’ve had the same problem. With all of my wall chargers the Karoo 2 would occasionally not charge at all. I contacted customer support asking for a recommended charger assuming my chargers were the culprit. They recommended a particular model which I purchased but even that one wouldn’t always charge. I then started using a different cable which came with a pair of Jaybird earbuds and that completely solved the problem for me. In my case the braided Hammerhead cable was the cause, not the wall chargers. I should probably contact customer service again because the Jaybird cable is very short which is annoying. It was btw. the only other usb-c cable I had that would actually fit the Karoo 2. Most connectors are too bulky.

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    Scott Barger

    Update: since my post I've been tracking the outcome of each charging session and there has only been one more failure back on April 4th. I'm using the same cable and charging brick. Perhaps a software update fixed it? I'll post again with any changes. 

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