GPS froze & lost signal

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Robyn Arce

• October 03, 2026 02:07

My device lost the signal and froze multiple times on a long ride. At first I thought it was a hardware problem. Then tried restarting. It acquired the signal for a few miles and then froze again. Eventually it displayed "acquiring gps signal." I had to restart at least four times on a 50 mile route. I had to depend on my phone for navigation as I was on a new route. Relieved to find out others are having the same problem. My device is a karoo 3. Disappointed that a new update would result in losing a gps signal and having the device freeze considering how much we depend on these units.

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  Chase Pinkerton

  • October 03, 2026 03:47

  Happened to me twice today. Same as you said. Hopefully we can get a hot fix asap

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  Robbin Beijeman

  • October 03, 2026 11:26

  Got the same today. After 35km the GPS froze and gave the warning acquiring gps signal. It didnt pick up gps untill I restarted the Karoo. Then it happened again in 2 km.

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  jspv

  • October 03, 2026 12:55

  It’s happened three times so far in the 75mi route I’m currently on - each one requiring a reboot to fix. Not practical to navigate on my phone on this route so am cutting the ride short - really a bummer of a day.

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  Simon Lockwood

  • October 03, 2026 13:27
  • Edited

  Same problem with me, immediately after the FW from Thursday:

  https://support.hammerhead.io/hc/en-us/community/posts/56631722377499-HX-DataSynch-Alert-after-FW-update-THEN-GPS-trouble

  Reported it to HH support on friday but no answer as yet, Maybe they had suddenly got themselves very busy!

  If it can't be fixed over the weekend, they should re-release the previous version as the latest. A cycling computor without reliable GPS is useless. I'm sure they'll be able to fix it.

  Simon

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  Simon Lockwood

  • October 03, 2026 13:26

  Assume there's no point in doing a factory reset? As it will just install the latest FW which is causing the problem?

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  Radek Drozdalski

  • October 03, 2026 14:28

  Same here. Once about 30 miles in yesterday and again today around mile 55. I initially thought it was a tree cover, but today it was on the middle of the bridge :D Noticed it because suddenly speed went to 0 and map stopped updating.

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