GPS froze & lost signal

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Robyn Arce

My device lost the signal and froze multiple times on a long ride. At first I thought it was a hardware problem. Then tried restarting. It acquired the signal for a few miles and then froze again. Eventually it displayed "acquiring gps signal." I had to restart at least four times on a 50 mile route. I had to depend on my phone for navigation as I was on a new route. Relieved to find out others are having the same problem. My device is a karoo 3. Disappointed that a new update would result in losing a gps signal and having the device freeze considering how much we depend on these units.

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    Chase Pinkerton

    Happened to me twice today. Same as you said. Hopefully we can get a hot fix asap

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    Robbin Beijeman

    Got the same today. After 35km the GPS froze and gave the warning acquiring gps signal. It didnt pick up gps untill I restarted the Karoo. Then it happened again in 2 km.

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    jspv

    It’s happened three times so far in the 75mi route I’m currently on - each one requiring a reboot to fix. Not practical to navigate on my phone on this route so am cutting the ride short - really a bummer of a day.

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    Simon Lockwood
    • Edited

    Same problem with me, immediately after the FW from Thursday:

    https://support.hammerhead.io/hc/en-us/community/posts/56631722377499-HX-DataSynch-Alert-after-FW-update-THEN-GPS-trouble

    Reported it to HH support on friday but no answer as yet, Maybe they had suddenly got themselves very busy!

    If it can't be fixed over the weekend, they should re-release the previous version as the latest. A cycling computor without reliable GPS is useless. I'm sure they'll be able to fix it.

    Simon

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    Simon Lockwood

    Assume there's no point in doing a factory reset? As it will just install the latest FW which is causing the problem?

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    Radek Drozdalski

    Same here. Once about 30 miles in yesterday and again today around mile 55. I initially thought it was a tree cover, but today it was on the middle of the bridge :D Noticed it because suddenly speed went to 0 and map stopped updating.

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    CestniKolesar

    Yes same problem with me. Device lost gps signal 10km before home and didn't reconnect back. Never happened before.

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    clayp

    Had the same issue today. Rebooted three times. 

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    Stephan Wunderlich

    Ich hatte heute das gleiche Problem. GPS ist eingefroren. Musste neu Starten, dann ging es wieder.

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