GPS froze & lost signal

Robyn Arce

October 03, 2026 02:07

My device lost the signal and froze multiple times on a long ride. At first I thought it was a hardware problem. Then tried restarting. It acquired the signal for a few miles and then froze again. Eventually it displayed "acquiring gps signal." I had to restart at least four times on a 50 mile route. I had to depend on my phone for navigation as I was on a new route. Relieved to find out others are having the same problem. My device is a karoo 3. Disappointed that a new update would result in losing a gps signal and having the device freeze considering how much we depend on these units.

Comments

52 comments

Chase Pinkerton

October 03, 2026 03:47
Happened to me twice today. Same as you said. Hopefully we can get a hot fix asap
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Robbin Beijeman

October 03, 2026 11:26
Got the same today. After 35km the GPS froze and gave the warning acquiring gps signal. It didnt pick up gps untill I restarted the Karoo. Then it happened again in 2 km.
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Omniver

October 03, 2026 12:55
It’s happened three times so far in the 75mi route I’m currently on - each one requiring a reboot to fix. Not practical to navigate on my phone on this route so am cutting the ride short - really a bummer of a day.
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Simon Lockwood

October 03, 2026 13:27

Edited
Same problem with me, immediately after the FW from Thursday:

https://support.hammerhead.io/hc/en-us/community/posts/56631722377499-HX-DataSynch-Alert-after-FW-update-THEN-GPS-trouble

Reported it to HH support on friday but no answer as yet, Maybe they had suddenly got themselves very busy!

If it can't be fixed over the weekend, they should re-release the previous version as the latest. A cycling computor without reliable GPS is useless. I'm sure they'll be able to fix it.

Simon
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Simon Lockwood

October 03, 2026 13:26
Assume there's no point in doing a factory reset? As it will just install the latest FW which is causing the problem?
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Radek Drozdalski

October 03, 2026 14:28
Same here. Once about 30 miles in yesterday and again today around mile 55. I initially thought it was a tree cover, but today it was on the middle of the bridge :D Noticed it because suddenly speed went to 0 and map stopped updating.
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CestniKolesar

October 03, 2026 15:08
Yes same problem with me. Device lost gps signal 10km before home and didn't reconnect back. Never happened before.
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clayp

October 03, 2026 15:16
Had the same issue today. Rebooted three times.
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Stephan Wunderlich

October 03, 2026 15:32
Ich hatte heute das gleiche Problem. GPS ist eingefroren. Musste neu Starten, dann ging es wieder.
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Daniel Sütel

October 03, 2026 17:03

Edited
The same here, since I don't pay much attention to velocity I didn't recognize it immediately. Restart helps for approximately 30min . Thanks for f up my stats, new wheels day ruined 😂
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Sam Crofts

October 03, 2026 18:54
First ride after latest update today and I also lost GPS completely after around 20-30mins. With “Acquiring GPS” message across the top. Remained that way for the rest of the ride and seemed to sort itself only after restart.
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Chase Pinkerton

October 03, 2026 19:43
Support responded saying: We have received multiple reports of GPS-related issues, and our developers were notified late yesterday of a potential issue. Thank you for your report and for bringing this issue to our attention!

The team put a fix in place a short while ago that should resolve the issue. Changes will take place the next time the device boots with an internet connection (Wi-Fi or Companion App/smartphone) so it can check in with our servers. If your device is powered on, it needs to be powered off and back on.

Sorry for any inconvenience! Please let us know if you continue to have issues. Replies may be delayed since normal business hours are Monday-Friday.
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Mathew Salisbury

October 03, 2026 19:59
Same here, gps lost 1 hour into ride
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Chase Pinkerton

October 03, 2026 20:00
More from
Support : There is no indication on the device. As long as it boots with internet, it will receive the updated settings. We put the fix in place 51 minutes ago, so it needs to have booted up within that timeframe to receive the change
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Pierre Durant

October 03, 2026 20:11
same for me... a SHAME of update.....
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Jon Cope

October 04, 2026 09:11
The so-called fix didn’t work for me. Seeking warranty return. If I can’t rely on the device to work, it’s useless to me.
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CestniKolesar

October 04, 2026 09:24

Edited
Really? I didn’t try it yet with a new fix.
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Simon Lockwood

October 04, 2026 09:40

Edited
Surely they could just publish the last FW file as a “new” one, let everyone go back to that, then fix properly?

I would urge everyone affected to contact HH support, especially if the fix doesn’t work.
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CestniKolesar

October 04, 2026 09:45
I already did with no response from support.
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Simon Lockwood

October 04, 2026 10:20
To be fair, I think support is mainly working Monday to Friday!
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Pierre Durant

October 04, 2026 12:45
this fix don't work at all... karoo rebooted this morning.... after 9km.... GPS deconnexion........ shame
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Jon Cope

October 04, 2026 12:45
Monday to Friday is fine apart from when you’ve busted everyone’s cycle computer over the time when most of us get to cycle….
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Marcin Karwowski

October 04, 2026 12:50
Guys - sorry for my sense of humor, but I’m glad you’re having the same problem I am :) I thought my gear had died. And it just so happened I was riding in unfamiliar territory over the weekend, so I had to keep stopping and restarting four times.
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Mariusz Galazka

October 04, 2026 13:23
Booting to wifi didn't helped. After 10km GPS was lost today.
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Andreas Otten

October 04, 2026 16:44
The fix did improve, but not fix the issue, when ive a route loaded and take another turn (so recalculation trigger) it freezes. it also froze after 2 - 2,5 hour when it went to standby/black screen for second time. hope this helpt finding the fix.
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Ian Baldwin

October 04, 2026 18:09

Edited
Same here, twice this weekend. Shocking it wasn't properly tested before it was pushed out to everyone. Roll it back ASAP!
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Mariusz Galazka

October 04, 2026 17:43
Exactly. Either fix it now or just roll back to previous FW.
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Iris Foweather

October 04, 2026 17:58
Mine lost signal twice today as well, hard work cycling in a group and trying to reboot duff equipment at same time....
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Chris Munonye

October 04, 2026 19:13
The fix didn’t fix it. Though while yesterday, the issue occurred almost every 30 minutes, it happened less frequently today after the ‘fix’ : about 1hr40min into a 2 hr ride
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William Adamsen

October 05, 2026 01:30
Performed update per “Chase Pinkerton’s” recommendations early this morning and then rode 50 miles starting around 8am EST. Experienced the same “acquiring gps” issue and route (and progress) froze. Rebooted and worked fine for another 25 miles and again froze. I knew the route so just finished ride and saved files, but has a backup of Strava running on Apple Watch. Hoping this gets fixed soon as I’m leading a destination club ride Tuesday and need the routing! May have to buy a competitors product!
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