GPS froze & lost signal
My device lost the signal and froze multiple times on a long ride. At first I thought it was a hardware problem. Then tried restarting. It acquired the signal for a few miles and then froze again. Eventually it displayed "acquiring gps signal." I had to restart at least four times on a 50 mile route. I had to depend on my phone for navigation as I was on a new route. Relieved to find out others are having the same problem. My device is a karoo 3. Disappointed that a new update would result in losing a gps signal and having the device freeze considering how much we depend on these units.
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The exact same issue happened to me, and even after rebooting, the problem would return as soon as I loaded the route again. This morning, I loaded my route and started riding, but after 5 km the device still hadn't acquired any GPS signal. I had to restart it and load the route once more. Around the 20 km mark, it completely froze and stopped recording all data, yet interestingly, the Garmin Varia was the only component that didn't freeze and continued to work flawlessly. To prevent it from freezing again, I rode the rest of the route without loading any map.
I can confirm this issue only started occurring after updating to the latest Karoo Software Build Version: 1.658.2535.
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Got an response today that not tolong ago there was a fix, with the instructions rebooting from internet, they said they got lots and lots of issues. So i guess all related o this ;) My answer of course was if it was the saturday or sunday fix. which i already tested, and that it helped but not fixed the issue.
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Suggest future updates are released earlier in the week- Monday or Tuesday- so the community can test them for a day or two and if the update is flawed, feedback will occur during the workweek allowing a few days to fix it. Releasing an update on Friday is not a good idea, particularly with support only working Monday thru Friday.
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@Robyn Arce - i think they are resleased on thursdays (early evening UK time normally), but your point still stands. Releasing updates on Monday would make much more sense.
I have read posts from people with the problem only recently but without downloading the update. As the "fix" was not part of an update it looks like they do release patches invisibly and this may well have been the cause this time.
Simon
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Strange they haven't added this issue on the known bugs an issues topic.
https://support.hammerhead.io/hc/en-us/community/posts/360044025794-Known-Bugs-and-Issues
It would be nice the have some official communication from Hammerhead about this.
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@Robbin and this for me is really a questionable method. I bought the device, i want to decide when to Update and when not. Secret fix via push ist something where I want to know what Hammerhead ist doing. Also it would shift the overall view on the quality control picture in general. I m also Garmin owner so I know pain but with Garmin I never heard about secret update fixes invisible to Users. Also it seems that the easiest way to fix would be a rollback that hast not been offered yet which surprises me.
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HH are using this thread to update us about GPS:
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