Karoo2 wouldnt start

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Jorge SR

• June 10, 2022 01:32

Hi Karoo team,

I have been using the Karoo2 very happily in the last year. I was going out for my second ride since December and I just run into this not booting situation.

The device has battery. It started booting but suddenly it went off and wouldn't start. Now when I plug it to the wall I can see the HAMMERHEAD logo flashing every 2 seconds as if it was booting up. on and off, and still wouldnt boot.

Can you help me with it? 

Thanks!

Jorge

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  Steve MacMillan

  • June 10, 2022 08:57

  Hi Ali. I don't think Jorge is reporting the same issue that you are referencing. As I understand Jorge, he is saying that his Karoo2 will not boot up, as in not start at all. That is different to the unit crashing during a ride and not restarting! Jorge, is that correct?

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  Ali

  • June 10, 2022 09:17

  Thanks, Steve. I deleted my comment to avoid any confusion.

  Jorge - do you have a SIM card installed on your Karoo 2? If so, could you please take that out and see if that works? If not, please try the hard reset and let me know the results.

  Instructions for the reset are here: https://support.hammerhead.io/hc/en-us/articles/360058853573-Karoo-2-Performing-a-Hard-Reset

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  Steve MacMillan

  • June 10, 2022 09:18

  @ Ali ... No problem

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  Jorge SR

  • June 12, 2022 21:40
  • Edited

  @SteveMacMilan correct, my Karoo doesn't start at all, it does the attempt to start when I plug it in, showing the Karoo boot screen but that last for 3-4 seconds, then goes off and on again showing the boot splash for 2 seconds and back off again in that loop.

   

  I tried @Ali help solution before posting this thread and it just doesn't work. I left my Karoo charging overnight and tried again and still the same behavior. The device is 1 year old, and I believe I had just flashed the latest update.

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  Ali

  • June 13, 2022 08:22

  Thanks for trying these Jorge. Could you please share the serial number of yous Karoo 2 with us in an email to support@hammerhead.io? We will work with you to find the best solution. Thanks!

  Do mention all the steps that you have already tried, so that you are not recommended those again.

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  Pascal Balloul

  • July 13, 2022 17:08

  I have the same issue !! My Karoo 2 doesn't start anymore. When I plug it I don't have the green battery. Is someone could help me ? I have done the same things mentionned above.

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  Ali

  • July 14, 2022 07:04

  Hi Pascal, we have received your ticket and will be working with you on getting your Karoo 2 started.

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