Accidentally reset my K2?

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Michael Heinz

• March 19, 2021 15:37

So, I went to power on my K2 and I see, in teeny-tiny little letters, "erasing" followed by "recovery". When the unit finished booting I had to go through the onboarding process again and re-pair my sensors.

Not a huge issue but I'm wondering if I accidentally held down a button and tripped a recovery mode while I was turning it on?

Is that a thing?

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• Official comment

  

  Akhil

  • March 22, 2021 11:39

  Hi Michael,

  As steve shared the posts, we are tracking this particular concern with a few other users as well and our team is aware of the issue. We are not quite clear on what exactly is causing the reboot. As we learn more my team will ensure a fix goes out in the upcoming releases :)

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  Steve

  • March 19, 2021 15:39

  Couple of other instances of this:

  https://support.hammerhead.io/hc/en-us/community/posts/1260801873750-Karoo-2-reset-to-factory-after-charge

  https://support.hammerhead.io/hc/en-us/community/posts/360052546613-Factory-Reset-On-Power-Up-Karoo-2

   

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  Michael Heinz

  • March 19, 2021 15:42

  Thanks for the heads-up Steve. I feel less guilty but more worried, now. ;-)

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  Michael Heinz

  • April 07, 2021 19:16

  And this just happened to me again yesterday. I've opened support request #63930 for it.

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