Bluetooth Audio Problems

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Ralf Bär

• March 23, 2021 20:11
• Edited

Hi, 

when i want to connect my bluetooth headsets the app will not start, there is the notification - Settings has Stopped “open app again”. What can i do?

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• Official comment

  

  Akhil

  • March 24, 2021 10:36

  Hey Ralf,

  As Steve mentioned, We are aware of the issue and we are working out on rolling a fix for this in our upcoming update :)

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  Steve

  • March 23, 2021 21:39

  Yes, same as this report:

  https://support.hammerhead.io/hc/en-us/community/posts/1260801927169-Bluetooth-Audio-causes-Settings-app-to-crash

  Hopefully it will get fixed soon...

   

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  Ralf Bär

  • March 24, 2021 10:35

  Hi Steve,

  thanks for that, than i will wait for the Update, and try again.

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  Ralf Bär

  • March 25, 2021 15:23

  Hi, 

  I’ve made de update today, and the problem is still the same, no connecting the bluetooth Headsets, i gues 3 updates before it was ok, what is the problem?

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  Ralf Bär

  • March 25, 2021 15:43

  Com.android settings has stopped open app again……

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  Ralf Bär

  • March 25, 2021 15:46

  Build Version 1.198.1007.12

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  Steve

  • March 25, 2021 16:53
  • Edited

  Did you perform a Factory Data Reset after upgrading?

  https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  I find this helps eradicate a lot of issues like this and probably worth doing after every update. It's not an especially onerous process since most of your configuration data will be synced to the cloud anyway. I think you will need to re-pair your phone and any sensors, though.

  Please note the following (from the Release Notes):

  [KAROO 2 ONLY] FACTORY RESET CHANGES

  We’ve changed Factory Reset to force Karoo 2 to forget any paired smartphone. You will now have to repair your phone to Karoo 2 after a Factory Reset, which requires “forgetting” Karoo 2 from your phone first.

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  Ralf Bär

  • March 25, 2021 18:07

  Thank you, I’ve made a factory reset, and reconnect my devices, and now it works, thanks.

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  Joel Feinstein

  • March 27, 2021 14:55

  This issue persists on the current build.  The error occurs when you attempt to pair BT Audio to a phone instead of BT headphones, i.e. attempting to use the Karoo 2 as a BT audio speaker rather than source.  I paired my Karoo 2 BT Audio with my iPhone 8, and was then unable to access the BT Audio sub-menu.  I then performed a factory reset and was able to successfully pair my Karoo 2 BT Audio with a pair of headphones.

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  Bobby Kingsberry

  • May 06, 2021 20:59

  My experience is similar.. BT headset pairing works fine.  BT phone pairing causes the app to crash and only a factory reset fixes the issues.

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